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HSBC Group

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4.0

based on 4.7k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Banking Company - 2024

211 HSBC Group Jobs

Incident Management /Software Engineer

HSBC electronic data processing india pvt ltd

4.0

based on 4.7k Reviews

2-5 years

Pune

1 vacancy

Incident Management /Software Engineer

HSBC Group

posted 17hr ago

Job Role Insights

Flexible timing

Key skills for the job

Linux Administration Incident Management PLSQL Windows System Administration Change Management Service Management

+ 3 more

Job Description

Investigating system failures and incidents reported on the services supported, Communicating with various Business & IT teams, Exhibit Flexibility to work in shifts and provide on-call support, Perform root-cause analysis.
Working as a part of a global team, Adherence to SLAs & service delivery procedures defined by ITIL framework, Ability to work to successfully deliver services to agreed levels in a diverse and constantly changing environment.
Effectively deliver services involving elements delivered by other internal/external teams, ITIL Accreditation, Proven experience as a Production Technical Support Engineer, Proven experience in Service Management domain.
Proven ability to work in globally distributed, multi-site teams and processes, Demonstrated ability to work effectively with stakeholders, Java and Unix/Linux/Windows environments, AppDynamics/Splunk or other monitoring tools.
Knowledge of IT components like IBM WAS, IBM HTTP server / web server Load Balancers, Middleware messaging, Knowledge of Oracle Databases, Experience with Micro Services architecture is beneficial, Strong customer focus. Strong team player.
Excellent communication in English and interpersonal skills, Excellent problem-solving skills, Good understanding of computer systems and other technology products, Ability to multi-task efficiently.
Ability to work as part of a Global virtual team across multiple regions.
Exposure to production services support tools is desirable, Knowledge of Banking Transaction Systems and/or Banking Domain, Good knowledge of Incident / Problem / Change / Management procedures.

Requirements

To be successful in this role, you should meet the following requirements:

Good Grasp on Incident Management fundamentals.
Good understanding and hands-on experience on Unix, PL/SQL, Oracle, Java/J2EE, MQ.
Know-how of Problem and Change Management fundamentals would be beneficial.
Awareness of API s
Awareness of Logging and Monitoring Tools like Appdynamics ( Appd), IBM Tivoli Manager (ITM), Splunk.

Employment Type: Full Time, Permanent

Read full job description

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