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Service management and control management/Senior Consultant Specialist
3-7 years
Hyderabad / Secunderabad
1 vacancy
Service management and control management/Senior Consultant Specialist
HSBC Group
posted 30d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Providing detailed technical understanding and knowledge of the specific discipline area, and associated Service Management processes and workflows
- the role will have an operational remit to deliver against the Discipline goals, targets, and service level agreements, i.e. supporting Operational Production services globally.
- Develop / implement operating procedures.
- Follow and promote the adoption of the Disciplines best practice across all technology areas, proving functional guidance and support to stakeholders as required relating to process, methods and tools.
- Lead and manage Service Management where appropriate, providing technical and functional support and guidance on operational processes, helping to develop core Service Management competencies and skills across the wider team.
- Implement or ensure governance procedures and controls are in place and followed/ actioned to cover operational process and workflows, service provision and the management of internal and/or external data.
- Considerable experience working within an IT service environment, ideally in the Financial Services sector.
- Experience working in a global, corporate environment.
- Understanding and experience of delivering within an Agile / DevOps environment using Jira.
- Understanding of ITIL Service Management principles, including some relevant service support experience
- Experience of meeting key control requirements
- Excellent attention to detail with a process driven and highly methodical approach.
- Resilient, pragmatic, and adaptable to changing requirements.
- Self-starter, able to use initiative and make things happen.
- Positive and energetic with a collaborative and team orientated approach
Employment Type: Full Time, Permanent
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Horrible culture and horrible people
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