Business Development And Key Account Manager

Key Account Manager

Reporting to: Sales Director

Experience: 5 - 10 years

Location: Pune (WFO) - India Time - Mon thru Fri

Critical selection criteria:

• Immediate availability
• Individual Contributor
• Exceptional stakeholder management skills
• Go-getter attitude
• Apply only if you have relevant Software Solutions Sales experience in Web or Mobile App development.

Role & responsibilities:

• Manage accounts of all sizes by representing your team externally with clients and internally by working with direct reports and supporting positions
• Develop a thorough understanding of the client's position in the market, their product/service, points of difference and competitive landscape
• Serve as the lead point of contact for all customer account management matters
• Proactively remain connected to clients and the ever-changing market to access new search opportunities and ensure all viable clients are engaged on a regular and effective basis
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account growth and revenue generation
• Assist with challenging client requests or issue escalations as needed

Preferred candidate profile

• Bachelor's or Masters degree in business administration, marketing, or a related field.
• Preferably with experience in B2B sales, particularly Web or Mobile Application Development or Digital Transformation projects providing varied technical solutions to enterprise-level business problems
• Demonstrated ability to oversee and grow client relationships, ensuring revenue growth and long-term partnerships.
• Proven experience in developing and executing annual account plans, including revenue and conversion strategies to drive business outcomes.
• Solid experience with CRM software (e.g., Salesforce, HubSpot) and MS Office tools (Excel, PowerPoint, Word).
• Strong track record of juggling multiple account management projects simultaneously, while maintaining a sharp focus on detail.
• Excellent skills in negotiation, listening, and presentations to drive business decisions and outcomes.
• Strong verbal and written communication skills, ensuring clarity in client interactions, presentations, and reports.