Client Relationship Manager - Luxury Construction Materials Design Firm (4-7 yrs)

About the job:

About: HR Interface Executive Search has been mandated to hire for our client, a premier luxury construction materials design firm specializing in sourcing and curating the world's finest natural stones, including Italian marble, granite, and rare onyx.

Known for their commitment to craftsmanship and cutting-edge design, they collaborate closely with global quarries to bring exclusive, high-quality products to life.

Their signature offerings are showcased in an avant-garde gallery space that redefines the buying experience, setting new standards in luxury interiors and architectural elegance.

With some of the most reputed industrialists & celebrities as clients - this company is rapidly growing & looking for a competent Client Relationship Manager who will help build strong relationships with their luxury industry target audiences.

Designation: Client Relationship Manager

Office Location: Kanjurmarg (East), Mumbai (near Powai)

Working Hours: Monday to Saturday (6 day work week) If there are client visits on Sunday - employees get comp offs in the week.

Experience Required: 4 to 7 years of experience in client relations, preferably in the luxury lifestyle/construction materials/real estate industries.

Knowledge & inclination of working with HNI's is crucial.

Candidate Location: Mumbai candidates only

Role Summary:

- Our client company is looking to hire a polished, experienced, high on personal impact Client Relationship Manager for our client's luxury construction materials company, who excels in managing high-end clientele and providing a stellar client experience.

- The ideal candidate will possess 4 to 7 years of experience, preferably in luxury retail / real estate / luxury construction materials industries - demonstrating exceptional relationship management skills, and an ability to engage HNI clients.

- They will be responsible for handling inbound client queries, scheduling appointments, maintaining client data, and providing support for initial client interactions.

- The candidate will also act as a bridge between clients and internal sales teams, ensuring that every interaction is handled professionally and that client needs are addressed proactively.

Key Responsibilities:

- Attending to all client phone call inquiries received from newspaper inserts, references, newspaper ads, or marketing activities.

- Validation of client information as per our criteria and recording of the same in internal databases.

- Fixing appointments for clients for the experience centre visits and greeting them upon arrival.

- Acting as the intermediary between clients and the Sales team for initial requirements.

- Scheduling and coordinating meetings post the initial conversation.

- Giving a tour of the experience center, if needed.

- Following up with the client and rescheduling visits, if required, while keeping internal teams updated.

- Maintaining accurate and detailed records of all meetings and visits.

What Skills Are We Looking For?

- Preferably a Master's/Bachelor's degree or 2-3 years' experience in client relations.

- Proven record in handling HNI clients in the luxury sector for 2-3 years.

- Excellent communication and interpersonal skills.

- Proficiency in Microsoft Office.

- Passion and dedication towards client servicing.

- Must be a good listener and pay attention to detail.

Skills Needed:

- Prior experience in dealing with HNI clients.

- Excellent proficiency in verbal and written communication.

- Basic know-how of any ERP system.

To Apply: Please apply directly here on LinkedIn or feel free to send your resume to us in the format requested below if the role is not live on LinkedIn: (we will not accept applications without the below details as they are needed for shortlisting quickly & accurately)

Email Subject: Client Relationship Manager for a Luxury Building Materials Firm, Mumbai Location

In the email body, please mention:

Name:
Mobile:
Email:
LinkedIn profile link:
Current company:
Designation:
Current Fixed Annual Salary (in INR):
Current Variable Annual Salary (in INR):
Expected Total Annual Salary (in INR):
Notice Period:
Total years of work experience:
Years of experience specifically in Client Relations:
Any experience in Client Relations for Luxury Retail Brands?:
Are you currently based in Mumbai? (Not open to out-of-Mumbai candidates):
If not, your current location:
Are you aligned with the work days? (Mon-Sat):
Are there any areas in the JD above that you do not have experience in?:

Please attach your CV.

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