Executive HRBP

Position: Executive HRBP

Location: Gurugram
Employment Type: Full-Time

What you would be doing ?

• Employee Query Resolution: Efficiently resolve employee queries and concerns within the respective vertical/process and track/report query resolution TAT (Turnaround Time).
• Compliance: Ensure strict adherence to labor laws, security policies, disciplinary policies, and the companys code of conduct.
• Discipline & Code Enforcement: Implement and enforce the Discipline Policy and Code of Conduct across the organization.
• Attrition Management: Maintain employee attrition at 5% or below.
• Employee Engagement: Drive employee engagement initiatives in collaboration with cross-functional teams. Facilitate engagement action planning, record minutes, action points, and communicate updates on progress.
• KRA Sign-offs: Ensure timely sign-offs of KRAs (Key Result Areas) from new employees and those undergoing role movements.
• Performance Appraisals: Coordinate and track the timely completion of half-year and annual performance appraisals.
• Training Plan Adherence: Monitor and track adherence to the training plan for the assigned process/team.
• Exit Interviews: Conduct exit interviews and analyse trends from exit survey data. Report on a monthly basis and suggest necessary actions to improve retention.
• Employee Retention: Implement retention strategies and actively work on improving employee satisfaction and loyalty.
• Branding & Intelligence: Support employer branding initiatives and gather market intelligence to enhance the organizations attractiveness as an employer.
• Policy Adherence: Ensure compliance with the companys Security Policy, Zero Tolerance Policy, United Privacy Policy, Disciplinary Policy, and Learning Agreement across the business.
• Additional Knowledge: Demonstrate knowledge in areas such as RAG (Red, Amber, Green) analysis, EWS (Early Warning System), and POSH (Prevention of Sexual Harassment).

Qualifications:

• Education: Bachelors degree in Psychology, Industrial Relations, Human Resource Management, or any relevant field.
• Experience: Minimum experience in HR, particularly in BPO/Call Center settings, focusing on Labor Relations and Employee Engagement. Experience as an HR Generalist or Specialist is preferred.
• Skills:
• Proficiency in MS Office.
• Strong analytical and problem-solving skills.
• Basic knowledge of labor laws and ability to facilitate engagement action planning.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Ability to resolve employee queries effectively and efficiently and track query resolution metrics.
• Work Availability: Ability to work onsite in Gurgaon and be flexible with shifting or rotational schedules within a 24/7 work environment.

What are you signing up for ?

• Competitive salary
• Health and wellness programs
• Career advancement opportunities
• Comprehensive career development
• Promising career progression
• Comprehensive training and development throughout your tenure
• World class work culture, you would not want to miss!

Interested candidates can share their CVs at sonam.singh1@igtsolutions.com.