Team Leader - Telecalling (Collections)

Role & responsibilities

• To ensure the target assigned to the unit are met on a monthly basis
• To track & monitor the efficiency & productivity of each tele-caller
• To publish daily tracker on Caller wise call monitoring, efficiency & achievement
• To generate & publish dialer-based reports & dashboards
• To explore various dialers, CRMs operating in the markets
• To evaluate and automate various reports related to the tele-calling unit
• To strategize & implement various strategies & run campaigns accordingly
• To develop different campaigns & run projects as and when required
• To monitor & track the strategies implemented success rate
• To coordinate with the branches on PTPs, Pickups on a daily basis
• To prepare PPTs & reports for the senior management on a monthly basis
• To train the tele-calling unit on a monthly basis
• Initiate various incentives schemes for better productivity & efficiencies  
• To manage capacity plans for the unit as per the budget and ensuring the Collection Code Of Conduct adherence from the unit.