Collection Analyst

Role & responsibilities

• Develop and execute comprehensive strategies to optimize recovery processes and reduce delinquency rates.
• Analyze collection data using advanced analytics to identify trends and actionable insights.
• Conduct projections and forecasts of collections targets based on historical data and industry trends.
• Maintain accurate and timely reporting through effective MIS for the collections department.
• Monitor key performance metrics such as roll rates, collection efficiency, and DSO to drive improvements.
• Collaborate with credit, risk, and operations teams to align collection strategies with business goals.
• Design and implement scorecards and KPIs to track and evaluate collection performance.
• Review and enhance collection policies, implementing best practices for improved outcomes.
• Provide training and coaching to collection teams to enhance their performance and adherence to strategies.
• Leverage automation and data analytics tools to improve collections processes and efficiency.
• Ensure compliance with regulatory requirements and monitor external collection agency performance.
• Present insights, strategies, and recommendations to senior management and stakeholders.