Support Trainee

🚀 Support Trainee Customer Support (EdTech) | House of EdTech

📍 Location: Kolkata, Salt Lake, Sector 5 (Work from Office)
📅 Start Date: Immediate Joiner
💰 Salary: ₹1.8LPA ₹2.4LPA
🕒 Office Timings: 11 AM 8 PM (6-day workweek)

About Us:

House of EdTech (Goenka Kachave LLP) is a fast-growing EdTech leader founded by IIT Kharagpur alumni. We have empowered millions of learners with upskilling programs in AI Tools, Stock Market, Personal Finance, Data Science, and MS Office. With 400+ employees, 5+ offices across India, and ₹100 Cr+ annual revenue, we are shaping the future of AI-driven education.

We are expanding our Customer Support Team in Kolkata and looking for dynamic individuals to join us!

🔥 Job Responsibilities:

✅ Customer Support: Assist learners via calls, emails, and chat to resolve queries efficiently.
✅ Problem-Solving: Address customer concerns, provide effective solutions, and escalate when necessary.
✅ Student Assistance: Guide learners on course navigation, material access, and platform usage.
✅ Active Listening & Engagement: Ensure customers feel valued with professional and empathetic interactions.
✅ Process Improvement: Identify recurring issues and suggest improvements for better user experience.
✅ Team Collaboration: Work closely with sales, tech, and product teams to streamline customer interactions.

🎯 Required Skills & Qualifications:

✨ Education: Bachelor's degree preferred (any discipline).
✨ Communication: Strong verbal & written skills in English and Hindi.
✨ Customer Focus: Passion for helping customers with a problem-solving mindset.
✨ Tech-Savvy: Basic understanding of digital tools and learning platforms.
✨ Patience & Empathy: Ability to handle customer concerns professionally.
✨ Experience: 0-1 year in a customer support role (Freshers are welcome!).