Operations and Support Trainee

We are looking for a highly motivated and tech-savvy Operations & Support Trainee to join our dynamic team! If you have a passion for education technology, operations, and customer success, this is the perfect opportunity to grow your skills in a fast-paced, innovative environment.

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Key Responsibilities:

Webinar Coordination

• Assist in scheduling, organizing, and managing webinars.
• Coordinate with presenters, participants, and technical teams to ensure smooth execution.
• Set up and monitor webinar platforms (Zoom, Google Meet, Microsoft Teams, etc.).
• Ensure all technical tools and resources are functioning properly before and during sessions.

Technical Support

• Provide real-time technical support to participants and presenters.
• Troubleshoot common issues related to webinar platforms, internet connectivity, and software.
• Maintain a knowledge base of FAQs and solutions for quick resolution.

Operations & Resource Management

• Assist in the daily operations of online courses and webinars.
• Ensure all course materials, recordings, and resources are well-organized and accessible.
• Track and report on attendance, participant feedback, and key performance metrics.

Customer Service & Engagement

• Respond to participant inquiries via email, chat, and phone.
• Assist in onboarding new participants, ensuring they have all necessary resources.
• Gather and analyze feedback to improve the learning experience.
• Identify and resolve customer concerns effectively and efficiently.

Continuous Improvement & Learning

• Stay updated on the latest trends and advancements in educational technology.
• Suggest improvements to enhance webinar processes and user experience.
• Participate in training sessions to build technical and operational expertise.

Qualifications:

• Bachelors degree in Business, Computer Applications, Technology, or related fields
• Excellent communication skills in English (written & spoken).
• Strong organizational skills and attention to detail.
• Proficiency in MS Excel/G-Sheets & Google Docs.
• Ability to troubleshoot technical issues quickly and efficiently.
• A tech-savvy mindset with a passion for learning.
• Ability to work both independently and collaboratively.
• Familiarity with Power BI & AI concepts (a plus, but not mandatory).
• Prior experience in customer service or support (preferred but not required).
• Must have a personal laptop for work.