Front Office Executive

Roles and Responsibilities

• Manage front office operations, ensuring efficient guest handling and check-in/check-out processes.
  
• Handle incoming calls, respond to queries, and resolve issues promptly.
  
• Maintain accurate records of hotel transactions, including room assignments and guest information.
  
• Coordinate with other departments (e.g., housekeeping) to ensure seamless service delivery.
  
• Provide exceptional customer service by being courteous, attentive, and responsive to guests' needs.