Collections Analyst

Key Areas of Responsibilityand Roles:

Responsible for all collections activities on 1 or moreportfolios of customers. Activities include establishing and maintainingcontact with customers (may include travel) concerning open invoices, lookingat payment trends and history, timely escalation and/or resolution of disputesand timely escalation of collection issues to the business

Responsible for the accurate cash receipts forecast on theassigned portfolio(s) on a monthly basis

Responsible for ensuring collection and forecast metrics areachieved on the assigned portfolio(s)

Analysis of financial information and/or any other relevantinformation of assigned customers in order to assess credit risk and makenecessary recommendations to the business

Build relationships with relevant business partners to ensure a smoothcooperation between the Credit department and the business(es) that own theassigned portfolios

Adds value to the business by consistently improving processes and maximizingcash flow for the assigned portfolios

Responsible for Unapplied Cash resolution and prevention

Prepare reports and attend cash calls with Business

Drive dispute resolution and ensure resolved disputes arecleared on a timely manner.

Participate on Continuous Improvement process by contributing toimprovement ideas monthly while using RPS Techniques (5Why, Fishbone, Gembas)

Build Customer Rapport and effectively manage Past Dues viacalls to customers and other communication channels (Email, Sales Force,Portal)

Manages a portfolio of Customer Segment A & B (with focus ondigital based on regional specifics: Direct Debit, ACH, EDI, SDI, E-Commerce,Credit Cards)

Education and Qualifications:

Experiencein finance, accounting, collections or any other Accounts Receivablesdepartment.

Experience required:

2or more years of directly related experience, preferably in credit/collections.

Professional Skills andKnowledge:

Requires knowledge of basic accounting principles and hasexcellent knowledge of cash collection processes and risk analysis practices.

Excellent credit skills required in areas such as insurance,letters of credit, financing, and legal environment.

Strong problem solving, interpersonal, and financial analysis skills

Goal oriented, motivated self-starter, with excellent organizational skills andthe ability to handle multiple tasks.

Excellent communication skills to perform calls and negotiationwith customers

Excellent written, and presentation skills with the ability to deal tactfully,confidently, and ethically with both internal and external customers.

Strong PC skills with proficiency in Excel and experience with other MicrosoftOffice products: Word, PowerPoint, Outlook, Access

Knowledge of SAP A/R , SalesForce systems highly desirable.

Fluent English necessary. Knowledge of 1+ other languages is a plus:

Green belt Certification is a plus