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Customer Success Representative
2-5 years
Mumbai
1 vacancy
Customer Success Representative
HomeLane
posted 4hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a Customer Success Representative, you will be responsible for ensuring the seamless delivery of projects, maintaining a high level of customer satisfaction, and driving end-to-end customer experience. You will oversee project timelines, collaborate with various teams, and address customer issues promptly. Additionally, you will play a crucial role in reducing social media escalations and facilitating transparent communication between teams.
- Manage overall project timelines to deliver exceptional customer experience.
- Act as the voice of the customer throughout their journey, ensuring their needs are met.
- Resolve customer issues and escalations promptly within SLA guardrails.
- Proactive control and reduction of social media escalations
- Facilitate transparent communication between internal teams to ensure the right actions are taken from the customers perspective.
- Follow up with customers to clarify payment queries and ensure timely collections.
Skills Required
- Collaboration Ability to work effectively with cross-functional teams to ensure project success.
- Ownership Taking responsibility for ensuring customer satisfaction and project delivery.
- Problem Solving Proactive approach to identifying and resolving roadblocks that may affect project timelines.
- Project Management Skills to manage project timelines and milestones efficiently.
- Risk Management Ability to identify potential risks to project delivery and escalate as necessary.
- Clear Communication Skills Excellent verbal and written communication skills to interact with customers and internal teams effectively.
- Attentiveness Being attentive to customer needs and concerns to provide appropriate support.
- Empathy Ability to understand and empathize with customers situations and concerns.
- Collection Experience in following up with customers regarding payment queries and ensuring timely collections.
Prior experience in relation ship management roles is preferred
Employment Type: Full Time, Permanent
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People are getting interviews at HomeLane through
People are getting interviews through
(based on 61 HomeLane interviews)
Job Portal
Referral
Company Website
Campus Placement
Walkin
43%
13%
10%
7%
2%
25% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at HomeLane are saying
Rating based on 5 Customer Success Representative
reviews
Anonymous · Customer Success, Service & Operations - Other
in New Delhi
Likes
It's a good interior company to work with
Dislikes
Nothing
Read 5 reviewsCustomer Success Representative salary at HomeLane
reported by
18
employees
with 1-8
years exp.
₹3.5
L/yr - ₹7
L/yr
5%
more
than the average Customer Success Representative Salary in India
View more details
What HomeLane employees are saying about work life
based on 710 employees
Flexible timing
Monday to Saturday
Within city
Day Shift
HomeLane Benefits
Submitted by Company
Work From Home Health Insurance Job Training Team Outings
Submitted by Employees
Health Insurance 
Work From Home 
Job Training 
Team Outings 
Soft Skill Training 
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