Quality Manager

Role & responsibilities

• Lead the complaint handling process for customer complaints of India business by:
• Initiating and coordinating actions to gather data for analyses.
• Accurate filing of complaint management data in the Quality Management System
• Coordination with involved stake holders for field visits and lab validation of complaints
• Leading root cause analysis of Major Claims
• Monitoring and support the process of complaint settlement.
• Support and train local stakeholders on the process.
• Contribute to the overall analysis of customer complaints, to support detection of trends and tracking of KPIs
• Actively review the process of complaint handling and report opportunities for improvement.
• Support in performing After sales quality checks
• Quality, Compliance & IP checks: Ensure random and representative inspections of seed production fields at different stages of crop with main emphasis on quality and IP control (mainly in north India production & R&D locations).
• Manage Non-conformance Management (Recalls, reworks, Incidents, audit NC) and reporting.
• Support to define and steer cross functional CAPA projects derived from complaints, issues, or crisis.
• Support Regional QHSE manager for Internal quality management Audits.
• Identify and document processes and develop standard operating procedures (SOP's) or Best Practice Documents (BPD's) as required.
• Leads training and promotes documentations of processes, SOP, Forms, Records, in quality management system (Aquarius)

Preferred candidate profile

• Bachelor/masters level in work experience and/or education. Preferably within a technical seeds discipline or Quality.
• 45 Year experience in Quality function and in that 2–3 years exclusive experience of handling customer complaints. 1-2 years of sales or marketing experience is an added advantage.
• Proficient in Advance Excel and usage of ERP/quality management IT systems

Perks and benefits