SEO Manager

About us: Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We re a top-rated product on G2 and rank very highly on customer satisfaction. At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator. Opportunity: Hiver is in a high-velocity growth path. The non-paid channels, especially SEO, play a crucial role in maintaining the growth with efficiency. As the SEO manager you will be responsible for the SEO strategy, execution and outcome for Hiver across the globe. The day-to-day job will involve a lot of analysis, planning and execution through in-house and external collaboration. What you will be working on: * Develop and implement a comprehensive strategy to drive business growth (customer & revenue) through SEO and other non-paid channel efforts. * In the process, keep a continuous focus on growing organic traffic, improving search rankings, and increasing visibility of the companys website and online presence. * Conduct in-depth keyword research, competitor analysis, and SEO audits to identify opportunities for content creation, optimization, and improvements. * Manage & execute SEO activities including on-page and off-page optimization, link building, technical hygiene, and content marketing initiatives. * Collaborate with cross-functional teams, including content, product marketing, design, and web development, to ensure SEO plan execution. * Work closely with the content team to develop and optimize high-quality SERP-leading content that aligns with the companys target audience and business objectives. * Monitor and analyze non-paid performance metrics, such as organic traffic, keyword rankings, conversions, opportunities, customers, and revenue generated from organic channels. * Work on improving the non-paid pipeline by improving traffic quality and conversion rates * Stay up-to-date with the latest trends and best practices in SEO and changes in search engine algorithms to ensure the company remains at the forefront of organic search strategies. * Provide regular reports and analysis on SEO performance, presenting insights and recommendations to senior management and stakeholders. * Mentor and coach 1-2 team members over time. * Stay knowledgeable about competitors and industry trends, identifying opportunities for growth and differentiation in organic search. * Use AI capabilities to smartly execute SEO activities at scale. * Collaborate with external agencies or consultants, as needed, to support SEO initiatives and projects. What are we looking for? * Proven experience (8 - 10 years) in SEO, preferably in the SaaS industry. * Strong understanding of SEO concepts and experience driving SEO channel efforts. * Demonstrated leadership and influencing abilities through impeccable verbal and written communication. * Problem-solving abilities with strong analytical skills and the ability to interpret data, draw insights, and make data-driven decisions to optimize SEO performance. * Proficiency in using SEO tools, such as Google Analytics, Google Search Console, SEMrush, Ahrefs, or similar platforms. * Experience with CMS platforms like WordPress will be a plus * Strong project management skills, with the ability to manage multiple priorities and meet deadlines. * Excellent communication and collaboration skills, with the ability to work cross-functionally and build relationships with internal and external stakeholders Why should you join us? Join the Winning Hive! - Become a part of our hive, where success isnt just a goal; its a way of life. With WAW and ETHR victories under our wings, were not just winning awards; were shaping a culture that celebrates excellence. Your journey here is not just a career; its a winning adventure! People First, Always! Were not just about products and profits; were advocates for the long game - where people take the spotlight. Dive into a workplace where culture is our crown jewel. Freedom and Responsibility- Spread Your Wings! Experience the thrill of freedom paired with the responsibility to soar. We believe in giving you wings, not just to fly, but to take charge and make a real impact. Its like being an eagle in a sky full of possibilities. Entrepreneurial Team Spirit! Join a team thats not just a group of employees but a bunch of go-getters with an entrepreneurial spirit. Here, your ideas dont just find a home; they find a launchpad to take off and make a mark. hive that thrives! Exponential Growth Awaits Be part of a journey where growth isnt just a goal; its a guarantee. Were on an upward trajectory, and your career can ride the wave of our exponential growth. Get ready to see your professional graph shoot through the roof! Wellness Matters - Body & Mind! Your health, both physical and mental, is our priority. Enjoy the tranquility of knowing that your well-being is in good hands. Because a happy and healthy Hiver is a hive that thrives!