Customer Success Manager - India

• As a Customer Success Manager at Hiver, you will play a crucial role in ensuring the success & satisfaction of our valued customers and meeting expansion revenue targets for your account portfolio
• Your key responsibility will be to build and maintain strong relationships with Hivers clients, understand their unique needs, help them maximize the value they get from our platform, and identify expansion opportunities & take them to closure

What you ll be working on?

• Client Relationship Management: * Serve as the main point of contact for designated customer accounts * Establish and maintain strong, long-term relationships with clients working with stakeholders at various levels; foster strong connections with senior stakeholders
• Product Adoption and Education: * Work closely with clients to ensure they fully understand and effectively utilize Hivers platform
• * Provide training, resources, and best practices to help clients optimize their processes
• Account Growth and Expansion: * Identify opportunities for upselling/cross-selling additional Hiver features or Licenses based on client needs
• * Responsible for meeting/exceeding expansion revenue targetsData Analysis and Reporting: * Analyze customer data and usage patterns to identify trends, challenges, and revenue expansion opportunities
• * Prepare and deliver regular reports to clients on their performance and success with Hiver
• Feedback Collection and Product Improvement * Gather and relay customer feedback to the product development team to help improve Hivers offerings
• * Act as the voice of the customer, ensuring their needs are considered in product development

What are we looking for?

• * 3 - 5 years of experience in a Customer Success role
• * Ability to meet expansion revenue targets * Ability to meet revenue retention targets
• * Prior experience in working for SMBs
• * You are confident in managing multiple large customers concurrently
• * You have exceptional written & verbal communication, and negotiation techniques
• * You foster collaboration with multiple stakeholders at the customer end, including senior execs, and are comfortable working closely with internal teams
• * Passion for problem spotting & solving and displaying a solutions-oriented approach to challenges encountered
• * Prior experience running business reviews with customers and internal stakeholders
• * You have a keen interest in working in a fast-growth and dynamic environment