Customer Support Representative (JP - CP)

Position: Customer Support Representative

Location: Ahmedabad

Work Model: Work from Office

About Us:

Hitech is an Integrated Engineering Consulting and Business Process Solutions organization specializing in BIM, Engineering, and BPM services. We are a strong team of 1,200 members, with consistent growth above industry standards and expanding globally with offices in the USA, UK, and delivery centres in India.

Role Context:

We are seeking a diligent and detail-oriented person to join our team. The primary responsibility of this role is to conduct comprehensive web research on various products, gather relevant information, and update predefined formats accurately. The ideal candidate will possess strong organizational skills, the ability to work independently, and a commitment to meeting deadlines with precision.

Key Responsibilities:

• Review project requirements thoroughly and execute tasks in a timely manner while maintaining accuracy.
• Conduct web research on specified products to extract pertinent details.
• Gather information from diverse platforms and consolidate it into predefined formats.
• Update Google Sheets with the collected data and ensure its accuracy and completeness.
• Collaborate effectively with team members to ensure seamless workflow and project execution.
• Communicate any challenges or discrepancies encountered during research to the relevant stakeholders.
• Maintain confidentiality and adhere to company policies and procedures.

Skills and competencies:

Technical Skills:

• Web Research Skills Expertise in gathering and consolidating information from various platforms.
• Proficiency in MS Office Advanced knowledge of Excel, Word, and other Microsoft tools for data entry and reporting.
• Google Sheets Proficiency Experience in organizing and updating data in Google Sheets.
• Data Accuracy Management Strong ability to ensure accuracy and completeness in collected information.
• Internet Navigation Efficient use of search engines and online databases for research purposes.

Human Skills:

• Attention to Detail Ensuring precision in data collection and formatting.
• Multitasking Ability to handle multiple tasks efficiently without compromising quality.
• Empathy and Adaptability Flexibility in understanding project requirements and adapting to dynamic needs.
• Interpersonal Skills – Collaborating effectively with team members and stakeholders.
• Self-motivation and Discipline – Staying focused and committed to deadlines with minimal supervision.

Experience & Qualification

• Graduate Degree – bachelor’s degree in any field.
• Courses in Data Management – Certifications or training in data management or information systems are advantageous.
• Web Research Training – Courses focused on web research techniques or internet literacy.
• MS Office Certification – Certification to validate proficiency in Microsoft Office tools.
• Communication Skills Training – Workshops or certifications in written and verbal communication.

What We Offer:

• Compensation commensurate with experience, competitive base salary plus bonus.
• A flexible comprehensive benefits package to suit your personal circumstances.
• A supportive work culture that gives you the freedom to experiment.
• A co-funded professional development program that aligns with your career growth