Human Resources Operations Manager

The role:

The HR Operations or HR Shared Services Manager typically oversees the smooth execution of HR services within an organization. The role focuses on managing HR operations and ensuring the efficient delivery of HR functions across the company. Here are the main roles and responsibilities:

• Process Management
  • Design and Improve HR Processes: Establish and streamline HR processes to ensure efficiency and consistency in the delivery of services
  • Standardization: Standardize HR services and policies across different regions or departments to ensure compliance and uniformity.
• Service Delivery
  • Oversee HR Services: Manage day-to-day HR operations, including recruitment, employee lifecycle management, benefits administration, employee records, and payroll processing.
• Team Management
  • Supervise HR Teams: Lead and manage HR shared services teams, ensuring they are well-trained, motivated, and perform their tasks effectively.
  • Performance Monitoring: Regularly assess the performance of the HR operations team and provide guidance, coaching, and feedback for continuous improvement.
• Employee Experience Support
  • Employee Support: Act as a point of contact for HR-related inquiries, providing support to employees and managers.
  • Resolve Issues: Troubleshoot and resolve employee queries regarding HR policies, processes, and systems, ensuring a high level of satisfaction.
• Compliance and Reporting
  • Ensure Legal Compliance: Ensure HR processes comply with all local, state, and federal labor laws, regulations, and policies.
  • Generate Reports: Provide regular HR metrics and data analysis to leadership, assisting with decision-making and improving HR service delivery.
• Technology Management
  • HR Systems Management: Manage HR systems (HRIS) to ensure smooth functioning, data accuracy, and ease of use. Lead initiatives to integrate new tools or software.
  • Automation Innovation: Advocate for HR technology and automation to improve processes and increase the overall efficiency of HR services.
• Vendor Management
  • Outsource Management: Manage relationships with third-party vendors for services such as benefits administration, recruitment, and payroll.
  • Contract Management: Oversee contracts, ensure performance metrics are met, and manage service-level agreements (SLAs).
• Continuous Improvement
  • Process Improvement: Regularly assess HR processes, identifying areas for improvement, and working to implement best practices to enhance the overall efficiency of HR services.
  • Feedback Loops: Collect feedback from employees and managers on HR services, using it to drive improvements and adjustments.
• Project Management
  • HR Initiatives: Lead or participate in HR projects such as system implementations, policy updates, or other strategic HR initiatives.
  • Change Management: Manage change processes associated with HR policies or systems, ensuring smooth transitions and communication.

This role is critical in ensuring that HR functions run smoothly and efficiently, ultimately supporting the organization s goals.

What you ll bring:

• 12 -14 years directly related work experience in a HRSS environment capacity, providing direct support to front-line employees and people leaders
• Ability to work in a high growth, fast-paced environment requiring agility to meet changes in business demand
• Strong Business Acumen with experience working as part of a large global organization.
• Excellent organizational, planning and time management skills. Effective at managing multiple priorities under tight deadlines, ability to prioritize conflicting demands, organize time and resources to deliver consistent results for the business and bring initiatives to successful completion
• Strong leadership capabilities with proven ability to foster an environment of positive employee engagement and trust
• Excellent verbal and written communication with a proven ability to influence and build relationship in a diverse environment
• High degree of business ethics and transparency
• Proven strong leadership skills with experience of effectively coaching, developing high performing teams in a customer service environment
• Strong analytical skills; solid decision making capabilities coupled with the ability to analyse situations and provide practical recommendations
• Strong technical aptitude; advanced skills and knowledge of Microsoft Office to include: Word, Excel and PowerPoint. Good understanding of HR systems and their application to advance efficiency of operations; including HR ticketing solutions and Other HRMS systems
• Must be able to operate under minimal supervision with judgment for independent actions
• Must convey a high level of personal integrity and a passion for excellence
• Qualification: Must be an MBA (Full Time) only.
• Must have strong work experience in a HRSS environment, good understanding of HR systems and their application to advance efficiency of operations; including HR ticketing solutions and other HRMS systems.
• Good leadership skills with experience of effectively coaching, developing high performing teams in a customer service environment is needed.

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