Branch Manager

KEY RESPONSIBILITIES 

Prepare and share periodic reports and MIS on branch performance with respective stakeholder.

Manage and lead local operations team • 

Manage branch functioning as per laid down norms for Operations (Route planning, TATs etc.) • 

Ensure compliance and adherence to agreed SLAs with clients • Ensure that all route related resources are ready for route dispatch • Ensure adherence and implementation of standardized operating procedures •

Coordinate with Network Planning team for suggesting route restructuring in case of added/deleted RGPs or to increase efficiency of route operation • Ensure prioritization and resolution of escalated FLM calls within TAT and receive minimal penalties • 

Monitor performance of the branch on a regular basis and take decisions in the interest of the branch's performance in consultation with management •  

Support internal and external auditors in audits and ensure that challenges discovered in audits are responded to addressed on timely basis • 

Ensure efficient management, adherence to vault related SOPs and security of vaults Customer (

Direct ownership) • Participate in customer review meeting (retail/MSP) on case to case basis with sales team on service delivery satisfaction, SLA fulfilment and unjustified penalties • 

Participate in meetings for potential business deal with Business Development team • 

Maintain good relationships with the clients in the branch • 

Provide effective solutions to issues in branch operation • 

Drive & encourages performance oriented culture in the branch towards achievement of strategic goals •

Ensure security and safety of the branch and its personnel

Team Management is must.

MBA Candidates who have Experience in operations as well as Team Management can only Apply