Branch Manager

Lead achievement of Ujjivan distribution targets at SFB Branch and associated CAT B/UBRB (unsecured loans, liabilities across savings account, fixed and recurring deposits), in consultation with the Area Manager, Microfinance.

Implement branch specific marketing & communication strategies to continuously strengthen the Ujjivan brand.

Cascade targets to SFB branch and associated CAT B/UBRB staff; monitor on a regular basis, the actual achievement of sales targets vis- -vis plans; take necessary action to minimize deviations, if any.

Monitor credit portfolio of the branch; ensure adherence to defined credit limits

Undertake initiatives to control NPA for the branch such as timely review and recovery of loans etc.

Service Quality

Ensure customers are educated about all products/services offered by Ujjivan

Ensure courteous customer service is offered to customers by the branch staff

Reduce customer attrition by guiding CCR(s) on exit interviews, customer engagement programs etc.

Lead customer connect initiatives in the branch vicinity

Operations

Oversee and ensure efficiency in branch/ATM operations through adherence to TAT for various internal and customer end processes; drive utilization of alternate channels Business Correspondents, ATMs at SFB branch and associated CAT B/UBRB

Ensure compliance with banking guidelines, quality framework and audit requirements; ensure speedy resolution of any audit observations and take necessary steps to prevent recurrence,

ensure compliance with Know Your Customer (KYC), Anti- Money Laundering (AML), audit and other regulations & applicable laws in the branch

Monitor, control & minimize all expenses in the Branch and associated CAT B/UBRB, such as telephone, consumption of stationery, computer consumables, electricity and other overheads without sacrificing quality

Oversee accurate cash management and tallying of accounts in the system through the Cashier

Accountable for branch safety including security of cash/vault etc.

Learning & Performance

Ensure that all members of the Branch staff are up to date on all relevant circulars and all products/services offered in the Branch

Ensure adherence to training man-days/ mandatory training programs for self and reportees

Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self and reportees

Monitor performance of staff against defined goals/metrics and take corrective action wherever required; undertake disciplinary and attendance monitoring of loan officers secured loans, liabilities sales team and branch operations team

Coordinate with state HR on people related matters; support branch activities to foster teamwork and continuously make Ujjivan a great place to work

Ensure coordination between staff of different teams, to build a collaborative spirit and shared sense of purpose (which could also enable cross-sell and overall target achievement)