Nutanix - Senior System Reliability Engineer III (7-10 yrs)

Senior Systems Reliability Engineer III

Job Summary :

You will support our cloud solution in the field and provide an enriched and successful product experience. You will need to be the champion for Nutanix, by providing an over the top support experience to our customers leveraging our private cloud solution.

Responsibilities :

- Troubleshoot, debug, and diagnose customer issues encountered in the field.

- Improve serviceability of the product by testing new features and developing tools to scale our field deployment and auto-support infrastructure.

- Provide analysis of our existing customer base to avoid and minimize risks in the field.

- Define and lead changes to our product with our development engineering team based on feedback from customers and field implementations.

- Work with technology partners (e.g. VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem.

- Develop and work on internal and external knowledge bases.

- Provide support on weekdays and also off hours on an as-needed and scheduled rotational basis.

- Be a champion for our customers.

- Go above and beyond to support their business and use of the Nutanix stack.

Requirements :

- Excellent verbal/written communication and analytical skills.

- The passion and ability to learn new things, while never being satisfied with the status quo.

- Willingness to work in a fast-growing company with huge potential.

Qualifications and Experience :

- Significant work experience in troubleshooting at least two of the following: Virtualization (preferably VMware ESXi), Networking (preferably layer 2/3), Linux Systems (preferably CLI administration), Storage Analysis.

- BS in Engineering or CS (or equivalent technical degree and 7 to 10 years work experience).

Note : If shortlisted, you will be invited for initial rounds on 1st March'25 (Saturday) in Bengaluru