Lead - Retention - BFS (10-15 yrs)

Lead - Retention

Job Description:

- Derive implementation for Retention for Organization.

- Set up & drive key process metrics Creation of framework impacting bottom-line metrics.

- Define cost of acquisitions vs Retention & subsequent Revenue generated for all products.

- Define PNL structures & incentive grids at Organization level.

- Create & Implement Fulfillment journeys and drive retention through all customer touch points: Design/review, setup and touch points through Contact Centre & Branches.

- Define targets & Drive productivity through Customer Service touch points: Perform Customer analytics, set targets & drive them through Customer Service Touch points.

- Forecasting & Industry Benchmarking: Analyze short and long term forecasting, Analyze trends in group inventories & rates to include goals, product line and strategic sales goals.

- Improve & Scale up: Work on all Revenue Management Products to ensure scale up in revenue streams impacting bottom-line.

- Learning & Innovation: Steer head for projects. Take ownership on upgradation of skill set. Bring improvisation in existing processes.