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Hindalco Industries
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Manager
Hindalco Industries
posted 9hr ago
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Fixed timing
Key skills for the job
Job Description
1) Job Purpose
Qualifications:
The purpose of TM CRM is to assist Lead CRM in selecting, implementing, and driving the adoption of a leading CRM platform to transform our sales effectiveness and customer experience. This role will be supportive in integrating B2B commerce functionalities to enhance our customer interactions and business operations.
TM CRM is responsible for implementing CRM platform that improves customer engagement, retention, and value. This entails implementation and driving adoption of a leading CRM platform to transform B2B sales effectiveness and customer experience. This would involve coordinate with cross-functional teams to ensure a unified approach to customer management, while overseeing the CRM system and enhance it to ensure it serves the company s needs effectively by regularly measuring impact against business goals . I mplementing CRM platform that improves customer engagement, retention, and value is core to the role.
Key Result Areas/Accountabilities:
Key Result Areas/Accountabilities
Supporting Actions
CRM Platform Strategy, Implementation, and vendor management
- Support Lead CRM in developing a comprehensive strategy for CRM platform selection that aligns with our sales and customer experience goals.
- Support Lead CRM in developing a comprehensive strategy framework for CRM platform selection that aligns with our sales and customer experience goals.
- Manage relationships with CRM vendors and service providers to ensure they meet our business needs and deliver high-quality support.
B2B Commerce Integration
- Incorporate B2B commerce capabilities into the CRM platform to streamline customer interactions and transactions.
- Enhancement of Customer Self-Service Capabilities order placement, tracking shipments, and managing accounts without intervention from a sales representative.
- Offer comprehensive order history and reordering features that enable customers to repeat past orders with ease, improving their purchasing experience.
- Implement a seamless integration between the CRM platform and the B2B e-commerce portal to ensure data consistency and provide a unified customer view.
- Oversee the migration, integrity, and security of customer data within the CRM platform.
Championing adoption and change management.
- Implement regular training sessions for the sales team on CRM functionalities and best practices to enhance their efficiency.
- Drive the adoption of the new CRM system across the organization through effective training and change management practices.
- Assist Lead CRM in establishing KPIs to measure the effectiveness of the CRM platform and B2B commerce integration in achieving sales and customer experience objectives
Qualifications:
Bachelor Of Technology,Bachelor Of Science,MBA
Employment Type: Full Time, Permanent
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People are getting interviews at Hindalco Industries through
People are getting interviews through
(based on 145 Hindalco Industries interviews)
Job Portal
Campus Placement
Company Website
Referral
Walkin
Recruitment Consultant
22%
15%
13%
12%
11%
1%
26% candidates got the interview through other sources.
High
Confidence
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High Confidence means the data is based on a large number of responses received from the candidates.
What people at Hindalco Industries are saying
Rating based on 86 Manager
reviews
Anonymous · Software Development
in Mumbai
Likes
Company culture is over all good employees are been taken care of in policy term
Dislikes
Very Late promotion happening here all over Sanchwich policy for leave
Read 86 reviewsManager salary at Hindalco Industries
reported by
541
employees
with 5-20
years exp.
₹9.3
L/yr - ₹28
L/yr
6%
more
than the average Manager Salary in India
View more details
What Hindalco Industries employees are saying about work life
based on 2.9k employees
Strict timing
Monday to Saturday
No travel
Day Shift
Hindalco Industries Benefits
Health Insurance 
Job Training 
Free Transport 
Soft Skill Training 
Gymnasium 
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