Cloud Support Engineer - Azure/AWS Platforms (4-7 yrs)

Typical Duties and Responsibilities :

- Collaborate with customers and project design teams to establish requirements and necessary customization and configuration

- Work directly with clients to develop, migrate, and debug issues with services

- Own the successful deployment of cloud-based projects

- Manage and support the cloud IaaS and platform in order to establish hosted service quality, performance, and availability

- Utilize a diverse array of tools and methods to extract insights from current industry or sector trends

- Work on mission-critical systems with a high throughput

- Provide support on-call for cloud-based production environments

- Provide up-to-date server/process documentation and, where necessary, generate documentation where none exists

- Identify and resolve customer problems by responding to inquiries and conducting triage of problem reports

- Work closely with application users to diagnose and resolve issues with cloud-hosted applications or systems

- Inform technical support management of any escalated issues or challenging situations that necessitate their involvement

- Monitor day-to-day operations to ensure platforms meet functionality and availability expectations

- Examine your own and others' work for quality, accuracy, and relevancy

- Train and assist junior team members with product support ticket resolution

- Identify the tools for a given situation and articulate the rationale behind this decision

- Seek and accept opportunities that provide exposure to a variety of circumstances, environments, and perspectives

- Maintain the company's code of business ethics and conduct

Education : Bachelor's degree in engineering, computer science, or a related field

Required Skills and Experience :

- 4+ years of experience working with cloud environments

- Cloud Solution Architect certification in AWS, Azure, or GCP

- Experience with networking principles, system administration of Linux (Ubuntu, CentOS, RedHat), DevOps, configuration management and continuous integration technologies (Chef, Puppet, Docker, Jenkins)

- Experience offering implementation, operation, and maintenance service

- Experience executing database queries to identify and resolve problems

- Solid comprehension of the ITIL framework

- Experience negotiating and scheduling patching windows with developers and application teams

- Experience managing monthly patching of a Windows or Linux environment

- Exhibit critical thinking and the capacity to structure unstructured problems

Demonstrated success as a team leader

Ability to communicate in a straightforward and structured way to influence and connect with others, in both written and verbal communication