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179 Hexaware Technologies Jobs

Hiring Soft Skills Trainer/Voice and accent Trainer

5-10 years

₹ 4.5 - 7.5L/yr

Navi Mumbai

1 vacancy

Hiring Soft Skills Trainer/Voice and accent Trainer

Hexaware Technologies

posted 2d ago

Job Role Insights

Flexible timing

Job Description

Dear Candidate,


Greetings from Hexaware - BPS!


We are hiring for Lead Soft Skills Trainer for International process at Navi Mumbai.


In this role, she/he will be responsible for training both newly hired and existing employees on designated modules, as well as developing engaging content for these sessions.


Responsibilities:

  • Provide communication, soft skills, voice and accent training to NHT batches & on floor associates
  • Understanding of English grammar - Subject Verb Agreement rules, Tenses, and Transliterations.
  • Develop customized training programs based on internal/client requirements, using a range of techniques such as role-playing, group discussions and one-on-one coaching.
  • Different feedback mechanisms, particularly the GROW model.
  • Effective training skills. The ability to teach and train other individuals.
  • Training Needs Identification and Analysis, Root Cause Analysis, and Quartile Management.
  • Sounds in English - Vowel sounds (Monophthongs and Diphthongs), Consonant sounds (Fricatives, Affricates, Plosives, Nasal).
  • Monitor trainee progress and provide feedback to ensure effective learning outcomes

Minimum Qualifications/ Skills:

  • Bachelor's degree (Any)
  • Must have relevant experience as a preprocess trainer, having conducted New Hire training on grammar and voice, and accent.
  • Must have conducted call audits, and have knowledge of different feedback mechanisms (Sandwich model, GROW model, etc.).
  • Must have strong knowledge of customer service, culture sensitization, first contact resolution, interpersonal skills, etc.


Interested, Please share your updated resume at matildad@hexaware.com/Whatsapp - 9082299130.


Employment Type: Full Time, Permanent

Read full job description

Prepare for Voice & Accent Trainer roles with real interview advice

Top Hexaware Technologies Voice & Accent Trainer Interview Questions

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What people at Hexaware Technologies are saying

Voice & Accent Trainer salary at Hexaware Technologies

reported by 1 employee with 3 years exp.
₹6.8 L/yr - ₹8.6 L/yr
27% more than the average Voice & Accent Trainer Salary in India
View more details

What Hexaware Technologies employees are saying about work life

based on 6k employees
63%
72%
66%
72%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Hexaware Technologies Benefits

Submitted by Company
Group Mediclaim Insurance
Skill Upgradation
Paid time off
Rewards and Recognition
Submitted by Employees
Cafeteria
Work From Home
Job Training
Soft Skill Training
Health Insurance
Free Transport +6 more
View more benefits

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Hexaware Technologies Navi Mumbai Office Locations

View all
Navi Mumbai Office
Headquarter
Hexaware Technologies Ltd, 152,Millennium Business Park, Sector lll, ‘A’ Block, TC Industrial Area, Mahape Navi Mumbai
Maharashtra 400710
Navi Mumbai Office
Hexaware Technologies Ltd., 152, Millennium Business Park, Sector - lll, ‘A’ Block, TTC Industrial Area, Mahape Navi Mumbai
Maharashtra 400710

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