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Quality Analyst
Hexaware Technologies
posted 20hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Immediate Opening _ Quality Analyst Escalation Email process _ Mumbai
- Experience of min 2 to 7 years in BPO.
- Should have been as a Quality analyst for at least 1 year in similar role.
- Should have experience into Escalation Management and Social Media
- Should have International Experience
- Social Media customer service background is preferred.
- Implementing Quality Monitoring Standards & Monitoring ID
- Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time.
- Hands on experience in 7QC tools, RCA
- Good Communication Mandate
- Should be flexible to work in 24/7 rotational shift
- Graduation Mandate (Any Stream)
Note: "Interested candidate can drop your resume to the below mentioned Email id or WhatsApp Number "
Email- Bhawnas1@hexaware.com
Contact - 6260351725 Bhawna
Regards
Bhawna
Employment Type: Full Time, Permanent
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What people at Hexaware Technologies are saying
Rating based on 42 Quality Analyst
reviews
Anonymous · Quality Assurance
in Mumbai
If the person is capable enough to handle the next level job role then hexaware gives chance to their employees to get promoted for next level as an acting role. Their performance are closely monitor and gets promoted to next level.
- Skill development - Good
Post shift training or sessions
Quality Analyst salary at Hexaware Technologies
What Hexaware Technologies employees are saying about work life
Hexaware Technologies Benefits
Group Mediclaim Insurance Skill Upgradation Paid time off Rewards and Recognition 
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