Team Lead Operations - Insurance Sales

Dear Candidate,

Greetings from Hexaware - BPS

Hexaware is hiring Team Leader for Insurance Sales Process

Below is the role description for your reference:

Responsibilities:

• Ensure adherence to contractual service level agreements (SLAs)
• Manage workflow and team efficiency.
• Drive quality, compliance, and customer-centricity.
• Handle customer escalations and provide root cause analysis (RCA)
• Lead team performance and continuous improvement efforts.
• Communicate system issues/outages to stakeholders.
• Initiate and oversee change management requests.
• Efficiently manage work with minimal guidance
• Source and implement operational improvement ideas.

Mandatory Skills:

• Excellent communication and team management skills
• Strong customer and client relationship management abilities
• Commitment to deadlines and results
• Sound judgment and decision-making skills.
• Logical thinking and willingness to learn.
• Empathy for customers' situations

Interested, Please share your updated resume to matildad@hexaware.com/Whatsapp - 9082299130