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Premium Employer

Hexaware Technologies

Compare

3.6

based on 5.5k Reviews

227 Hexaware Technologies Jobs

ECS ITIL Process Manager

Hexaware Technologies Ltd.

3.6

based on 5.5k Reviews

7-10 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

ECS ITIL Process Manager

Hexaware Technologies

posted 10hr ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Cloud Computing Automation Testing Javascript HTML Active Directory

+ 4 more

Job Description

Experienced in implementation of ITOM solution using industry best practices

Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules

Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods

Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt, Availability Mgmt and Orchestration use cases

Maintain CMDB with accurate information about the IT environment

Analyze availability requirements and targets based on business needs and service level agreements (SLAs)

Generate and maintain detailed reports on service availability, including metrics and key performance indicators (KPIs)

Third party software integrations with ServiceNow

Experience in multiple ServiceNow implementations

Experience in ServiceNow Performance Analytics module

Monitor health, usage and compliance of ServiceNow systems

Good to have Experience

Excellent collaboration skills including analysis, brainstorming, communication, teamwork

Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc

)

Knowledge of LDAP/Active Directory/SSO

Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features

Familiar with JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP, HTML and Jelly script

Awareness of modern cloud computing principles for discovery of cloud-based platforms that include SaaS, PaaS

Experience with discovery technologies (ADDM, TADDM, UD, etc

)

Academic and Professional Experience

Professional

7+ years of experience in IT Service Management, predominantly in IT Operations Management

5+ years of experience with ServiceNow tool required

Academics

Certification as ServiceNow System certified administration

CIS in Discovery, Service Mapping, Event Mgmt, Cloud Mgmt

ITIL Foundations certification is preferred

Bachelor s degree or equivalent combination of education and experience

Employment Type: Full Time, Permanent

Read full job description

Hexaware Technologies Interview Questions & Tips

Prepare for Hexaware Technologies roles with real interview advice

People are getting interviews at Hexaware Technologies through

(based on 455 Hexaware Technologies interviews)

Job Portal

Campus Placement

Walkin

Referral

Company Website

Recruitment Consultant

37%

24%

11%

12% candidates got the interview through other sources.

High Confidence

What people at Hexaware Technologies are saying

5.0

Rating based on 2 Itil Process Manager reviews

Anonymous · Operations in Pune

Likes

Apart from goc project company is good

Dislikes

Goc project is worst . The project management thinks that they are running the company. No work culture in this project. Abusive words used by management. Apart from this project company is good

Read 2 reviews

Itil Process Manager salary at Hexaware Technologies

reported by 4 employees with 2-7 years exp.

₹4 L/yr - ₹16.6 L/yr

7% less than the average Itil Process Manager Salary in India

View more details

What Hexaware Technologies employees are saying about work life

based on 5.5k employees

64%

73%

65%

71%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Hexaware Technologies Chennai Office Locations

View all

Chennai (2) Pune (1) Bangalore / Bengaluru (1)

Chennai Office

Hexaware Technologies, H5, Sipcot IT Park, Navallur Post, Kancheepuram District Chennai
Tamil Nadu 603103

Chennai Office

Hexaware Solutions Pvt. Ltd, T Nagar Chennai
Tamil Nadu 600006