Team Lead or Senior Team Lead

We are hiring Team lead for Social media on Online reputation management role.

Location - Ghansoli.

Shifts timings: 24/7 Rotational Shifts (9:15 hours)

Week Off: 2 Rotational Week off

Transport: Post 9 pm will be eligible for Home Drop.

Roles and Responsibilities:

• Experience required with inbound/outbound contacts and back office preferred - experience integrating multiple channels into a service model handling social media platforms like Facebook, twitter, LinkedIn, Instagram etc...
• Should have exhibited excellent problem solving, critical thinking and communication skills, a detail-oriented personality, and a collaborative spirit.
• Handle customer complaints and escalations, ensuring that issues are resolved swiftly and satisfactorily. Work closely with other departments to address root causes of complaints.
• Lead and manage a team responsible for monitoring and responding to social media and email communications. Ensure that all team members are trained and equipped to handle customer interactions professionally and effectively.
• Needs to be high on responsibility and ownership.
• Is responsible for carrying out appraisals of Team Members.

Qualification & must have skill Required:

• Bachelor's degree in a relevant field or 12 + 4 years of full time education.
• Overall 5 year of work experience in a with minimum of 1 + year as an Team handling.
• Domain expertize needed as Premium segment Voice/Email/Chat/ORM Program.

Preferred candidate profile:

Experience required with inbound/outbound contacts and back office preferred - experience integrating multiple channels into a service model handling social media platforms like Facebook, twitter, LinkedIn, Instagram etc...

If interested & above skills sets matches with your current & prior experience as Online Reputation management, kindly share your updated resume @ AkankshaS6@hexaware.com or connect me @ 8668329184 for a role model discussion.

Thanks & Regards,

Akanksha Surve

HR Talent Acquisition Group - Senior Executive

Email : AkankshaS6@hexaware.com

Contact : 8668329184