Monitoring Services Specialist

Description -

This role is responsible for monitoring day to day fleet performance of customers devices

The role involves managing project deliverables effectively, maintaining relationships with stakeholders spanning mid to upper levels, The role includes documenting, tracking and providing recommendations, driving remediation, providing performance reviews, and independently solving complex problems



Responsibilities
Guides the delivery of projects, typically encompassing medium to moderately complex scale projects, at local or sub-regional level, presenting a medium to high level of associated risk


Manages project deliverables, consistently meeting or surpassing expectations


Maintains and nurtures relationships with stakeholders spanning from mid-level to upper levels within the organization


Clarifies specifications and continuously liaises with the accountable internal project manager


Makes recommendations based on the current program status to resolve issues and manage risks


Maintains awareness of the necessary skill development requirements for project team members, providing valuable performance review input and constructive development recommendations for team members


Ensures all processes of project development are completed in a timely and accurate manner


Solves difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently


Leads moderate to high complexity projects, delivering professionally written reports, and supports the realization of operational and strategic plans



Education & Experience Recommended
Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence


Typically has 4-7 years of work experience, preferably in project management, HP Services business units and with global projects, or a related field or an advanced degree with 3-5 years of work experience



Preferred Certifications
Project Management Professional (PMP)

- MBA

Knowledge & Skills
Agile Methodology
HP Workforce Experience Platform
Change Management
Customer Relationship Management
Data Analysis
Nexthink

Key Performance Indicators (KPIs)
PowerBI
Microsoft Project
Milestones (Project Management)
Process Improvement
Tableau
Project Documentation
Project Implementation
Project Management
Project Schedules
Risk Management
Presentation skills

Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope
Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process



Complexity
Responds to moderately complex issues within established guidelines



Disclaimer
This describes the general nature and level of work performed in this role

It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc

These may be subject to change and additional functions may be assigned as needed by management

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Schedule -

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Equal Opportunity Employer (EEO) -