SLA Automation Specialist

This role has been designed as Onsite with an expectation that you will primarily work from an HPE partner/customer office.

• Bachelor s degree in Computer Science, Information Systems or equivalent
• 7+ years of demonstrated experience working in software development teams
• Good understanding of ITSM & ITIL processes.
• Expertise of ITSM tools like ServiceNow, Zammad, OTRS, BMC Remedy or equivalent.
• Think through hard problems in a consultancy environment and drive solutions to reality.
• Work in a dynamic & collaborative environment to build DevOps centered solutions using the latest technologies and tools.
• Provide support for solutions & tools deployed for customers (Engineering Level Support)
• Acknowledge and quickly respond to customer emails/requests for assistance.

• Strong Knowledge in installation & administration of Chef Software stack (Chef Server, Chef Automate, Inspec, Habitat).
• Strong knowledge of developing Chef Cookbooks, custom resources, libraries, helpers & notifications to automate infrastructure provisioning tasks integrate with third-party systems.
• Proficient in Ruby/Python/Go Programming, Bash & Powershell scripting.
• Good experience in working with good understanding of ITSM tools like ServiceNow, Zammad, OTRS, BMC Remedy or equivalent.
• Expertise in Elasticsearch, Logstash, Kibana, Prometheus, Grafana platforms.
• Good knowledge of building dashboards & reporting using Kibana & Grafana.
• Good knowledge of build & release strategies using CI/CD Pipelines (Jenkins / GitlabCI / Bamboo / TravisCI , etc).
• Should have excellent knowledge of Git workflows & code versioning in a multiuser/developer project.
• Good understanding of REST APIs & building integrations using the programmable interfaces.

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more} #india #operations Services TCP_03 "