Operational Process management analyst

This role is responsible for executing operational processes, analyzing existing sales cycle processes, maintaining accurate documentation, and collaborating with cross-functional teams to implement enhancements. The role engages with customers to enhance satisfaction and handles critical processes like pricing analysis and invoicing. The role utilizes business applications for data analysis, ensures accuracy in deliverables, and undergoes training to enhance skills.

Responsibilities
Executes processes such as configuration & quote, pricing analysis, bid support, revenue recognition, invoicing, or organizational sales reporting.
Analyzes existing operational processes across the sales cycle to identify inefficiencies and areas for improvement.
Creates and maintains process documentation, including standard operating procedures (SOPs) while ensuring the accuracy of data.
Collaborates with cross-functional teams to develop and implement process improvements, monitoring and measuring the effectiveness of implemented changes.
Manages projects related to process improvement initiatives, developing project plans, timelines, and budgets.
Engages with customers and stakeholders to understand their concerns and improve processes to enhance customer satisfaction.
Utilizes business applications to create insightful analyses and reports for informed decision-making.
Ensures accuracy and completeness when compiling work and presenting final deliverables to stakeholders.
Provides training on new processes and procedures, communicating changes and updates effectively to all relevant stakeholders.
Stays updated with industry regulations and best practices to ensure that processes adhere to relevant regulatory and compliance standards.

Education & Experience Recommended
Four-year Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 0-2 years of work experience, preferably in sales, operations management, project management, process improvement, or a related field.

Preferred Certifications
Certified Sales Operations Professional (CSOP)

Knowledge & Skills
Accounting
Agile Methodology
Auditing
Automation
Business Operations
Business Process
Business Requirements
Change Management
Continuous Improvement Process
Data Analysis
Finance
Key Performance Indicators (KPIs)
Lean Manufacturing
Lean Six Sigma
Process Improvement
Project Management
SAP Applications
Six Sigma Methodology
Supply Chain
Workflow Management

Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope
Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.