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Hewlett Packard Enterprise

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4.2

based on 3.7k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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87 Hewlett Packard Enterprise Jobs

HP Managed Services ServiceNow Platform Administration Professional

HP

4.2

based on 3.7k Reviews

10-14 years

Bangalore / Bengaluru

1 vacancy

HP Managed Services ServiceNow Platform Administration Professional

Hewlett Packard Enterprise

posted 17d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Customer Support Project Management Clinical Data Management SAP Business Intelligence Business Operations

+ 4 more

Job Description

The CSSD Business Tech Solutions (Customer Support & Services Delivery - Business Technology Solutions) Team is a strategic enabler of the CSSD Transformation through operational excellence, portfolio optimization, digital transformation & growth enablement. As Senior ServiceNow Platform Administration / Business Analyst, you will be dedicated to maintaining, optimizing, and elevating platform efficiency for our Managed Services ServiceNow platform.

In this role, you will be tasked with overseeing configurations, workflows, and integrations. Continuously evaluating emerging ServiceNow features, proposing and implementing enhancements aligned with organizational goals. Fostering collaboration with external vendors in providing best in class services.

Responsibilities:

Collaborates closely with engineering, design, and other relevant teams to ensure the successful development and delivery of high-quality software solutions on time and within scope
Translates technical debt user requirements into executable and workable feature items with the software engineering team.
Administer, configure, and maintain the ServiceNow platform across Technology Provider Service Management (TPSM) and Strategic Portfolio Management (SPM) applications, including out of the box functionality.
Perform enhancements, upgrades, and maintenance on ServiceNow platform, as necessary.
Ensure security of ServiceNow platform while enforcing compliance with regulations and internal HP policies.
Design and create dashboards and reports to support business operations.
Import, export, and manage data within a ServiceNow full development stack, ensuring data integrity and security across all environments.
Accountable for platform user access management and governance.
Maintain HP intellectual property via knowledge management and support documentation.
Align with support teams to resolved incidents and service requests promptly.
Provides guidance for junior team members on product management strategies.
Write stories for future platform capabilities development, Run Test, Plan for enhancements.

Knowledge and Skills:

Advanced experience implementing ServiceNow solutions including ITSM, TPSM, SPM and license management.
Working knowledge of ServiceNow Performance Analytics to drive improvements to platform performance and operations.
Successful execution of ServiceNow new module installation, upgrades, and enhancements.
Working knowledge of Sox (Sarbanes-Oxley Act) IT General Controls and IT Application Controls
Demonstrated success leading and deploying enterprise scale business process, software development, business intelligence or data modeling projects.
Proven ability to independently lead and collaborate with large cross functional teams to ensure proper integration & project execution.
Ability to think out of the box and apply agile methodology is key.
Demonstrated knowledge, execution, and successful solution delivery through structured project methodologies.
Ability to effectively consult and communicate at multiple organizations levels, including individual contributors, managers, and executives.
Experience with business process analysis, process definition and design.
Demonstrated ability to adapt to change and help drive change through project teams and operational organizations.
Extensive knowledge of Excel, PowerPoint, data management applications, project management tools and other relevant technology (such as, MS Access, Power BI, Tableau, JIRA, etc.)
Strong analytical skills and the ability to move forward with incomplete information.
Excellent written and oral communication and presentation skills; mastery in English.
Excellent team, project management, multi-tasking, and prioritization skills, including project structuring.