Technical Project Manager - Salesforce

Key Responsibilities :

- Managing cross functional business teams/stakeholders for IT requirements

- Preparation of business requirement (BRD) & SRS (software requirement specification) documentation for all IT initiatives interacting with business.

- Manage all process & design related queries raised from implementation (Vendor) partners from IT angle.

- Propose design and architecture after doing a gap analysis of different salesforce applications for Sales & Service Journey via all channels like digital, mobile-app, email, walk-in, website, IVR. etc. for B2B & B2C user journeys.

- Transforming IT strategy & plans to project execution & management till production go live & post go-live support.

- Liaise with testing team & business team to get test cases prepared & conclude UAT testing

- Manage change management process for respective applications.

- Work on configuration and customization of Salesforce based business processes for LOS & Servicing.

- Completing the due diligence of proposed new application/system changes.

- Prepare the CBA liaising with management team & IT-plan.

- Working as L-2 production support team & all bug closures reported in production which requires code changes.

- Development & configuration of all new report requests coming from business end.

- Single point of contact for all tech related application queries corresponding to a product-PAN India.

- All responsibilities should be performed as per the Company Values and guidelines mentioned in the Company policies, as applicable and within the parameters of Company Code of Conduct.

Skills & Competencies :

- Well versed with Financial Sector & Loan management process.

- Keen awareness of new technologies and applicability in changing business context & requirements.

- Well versed with Visio, Powerpoint, Ms-Word , etc documentation tools.

- Exhaustive hands-on SFDC-SOQL, SOSL Queries, Reports & Dashborads.

- Knowledge of Salesforce Sales Cloud & Service Cloud Consultant

- Integration experience- Web Services/ REST APIs- must to have.

- Knowledge of Developer Console, Eclipse Force.com IDE/Maven IDE

- Ability to read SFDC platform logs.

- Understanding of Lightening, Apex Class, LWC, Sharing & visibility rules, VisualForce, Process Builder, VisualForce Process Builder, Triggers, Record-Types, Job Scheduling, User Setup, Profile, Role, Apex Data Loader, Validation Rules, Workflow Rules, Assignment Manager, Queues, Permission-Sets, Sharing Rules, Approvals, Web Services (Rest API,Soap API).

- Well versed with Javascript, CSS/HTML

- Community licenses & it's configurations experiences.

- Proven working experience on Change Sets, Salesforce Application migration from lower environment (UAT) to production environment.

- Good to have Heroku Hands-on.

- Working experience on Custom Objects/Fields, sharing rules, Application configurations, Email Request/Response, Attachments, Connected Apps, Google API Integrations, AWS (Amazon Web Services), S-3, Heroku, SFDC CTI etc.