Digital Product Analyst

GENERAL PURPOSE

As a Digital Product Analyst, you will assist in creating, enhancing, and implementing product initiatives. You will be responsible for monitoring, analyzing, and assisting in the development and revision of MillerKnoll Group's digital products. You will be a key factor in enabling growth in digital experiences for contract and consumer clients

ESSENTIAL FUNCTIONS

• Acts as the champion of the users needs.
• Create plan to ensure that product launch and maintenance costs remain within budgets.
• Develop and conduct training relating to product implementation and program changes.
• Ensures that all necessary user acceptance, performance, and post production testing is conducted and documented according to MillerKnoll testing guidelines.
• Fosters a culture of customer-centered design throughout the organization.
• Identifies opportunities and trends from the digital marketplace, analyzing relevant vendors and keeping an eye toward our competitive landscape, making recommendations to Digital Product Managers.
• Identify relevant metrics to track, utilize metrics to analyze performance and continually improve company products.
• Interact with key stakeholders with respect to product features and product development strategy as well as shared initiatives, shared compliance issues, and support needs.

PHYSICAL DEMANDS

Provide lifecycle analysis of digital products, from market research before a product is launched, and performance monitoring once product is mature, through evaluation for product sunset.

Work with the Digital Product Manager and key stakeholders to define scope, costs and timelines for updating existing products and implementing new products.

Performs additional responsibilities as requested to achieve business objectives.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable. individuals with disabilities to perform the essential functions.

Education/Experience

Bachelor's Degree in IT or Business, Statistics or a related field, or an equivalent combination of education and experience 4-5 years of experience in product or business analysis, preferably within digital.

Licenses and Certifications

Skills and Abilities

• A passion for and understanding of digital products and marketplaces.
• Strong analytical skills, with ability to synthesize data into actionable goals.
• Experience in requirements analysis and definition.
• A deep understanding of the contemporary digital ecosystem. Critical thinking skills to recommend original and productive ideas The ability to conduct market research.
• Ability to design and document extensive test scenarios.
• Excellent written and verbal communication skills with the ability to influence decision making and creative concepts.
• The ability to use the office automation, communication, software, and tools in the MillerKnoll office environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to perform all essential functions of the position with or without accommodations.

At MillerKnoll, when we come together—as a family of brands or as an individual work team—the whole is always greater than the sum of the parts. As our values state, “We are better together” when we welcome everyone to the table, keep our commitments to one another, and work and win as one. This idea expresses our spirit of accountability, friendly competition, and inclusivity. A culture of inclusion is critical to our success—both because it makes us better and because it's the right thing to do.

We wish you success in your MillerKnoll journey!

MillerKnoll is an equal opportunity employer.