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Helpdesk Associate - ITIL
NTT Data
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Helpdesk Associate at Grade-4 position in Service Desk
- Must be a Graduate.
- Good communication skills with 6+ months of international calling experience
- Ability to work independently
- Adhere to organizational policies and procedures
- Must possess excellent customer handling skills
- Should be comfortable to work in rotational shift.
- Excellent Verbal Communication skills.
- Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish.
- Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
- Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc
Employment Type: Full Time, Permanent
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What Helpdesk Associate at NTT Data are saying
Rating based on 20 Helpdesk Associate
reviews
Anonymous · IT & Information Security
in Noida
Job security is good and there are opportunities to go in different fields. Salary compensation is also good.
- Salary - Good+3 more
Although there are opportunities, your manager might not push you or let u go to that specific team. Currently home is as low as 10% for promotions and saving on appraisal.
Helpdesk Associate salary at NTT Data
What NTT Data employees are saying about work life
NTT Data Benefits
Wellbeing and flexibility Leave Career development Recognition Health and risk benefits Reward 
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