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NTT Data
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Systems Administration Senior Associate
3-7 years
Bangalore / Bengaluru
1 vacancy
Systems Administration Senior Associate
NTT Data
posted 10d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Helpdesk Senior Associate at Grade 5 in Service Desk
- Must be a Graduate. BTech/BE or any other technical degree preferred
- Good communication skills with one year of international calling experience
- Good comprehension and writing skills
- Excellent client handling skills
- Should be willing to work in rotational shift with 24x7 support window
- Provide L2 technical guidance in activities associated with identification, prioritization and resolution of reported problems through Phone, Email and Chat
- Activities include recognition, research, isolation, resolution and follow up steps
- Participate in a supportive role by acting as a liaison between clients and departments within the client infrastructure
- Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office and COTS applications etc.
- Sound knowledge of ITIL best practices around Incident and Request Management procedures
Employment Type: Full Time, Permanent
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NTT Data Benefits
Wellbeing and flexibility Leave Career development Recognition Health and risk benefits Reward 
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