Front Desk Receptionist

Key Responsibilities

• Greet and Welcome Visitors: Provide a warm and professional welcome to all visitors and direct them appropriately.
• Answer and Direct Phone Calls: Manage the phone lines, answer inquiries, and direct calls to the appropriate departments.
• Manage Appointments: Schedule and manage appointments for clients and staff.
• Handle Mail and Packages: Receive, sort, and distribute mail and packages.
• Administrative Support: Assist with various administrative tasks such as data entry, filing, and maintaining office supplies.
• Customer Service: Address visitor and caller inquiries and resolve any issues promptly and courteously.
• Maintain Reception Area: Ensure the reception area is clean, organized, and presentable at all times.

Qualifications

• Education: Graduation (Bachelor's degree or equivalent) required. Additional certification in Office Management is a plus.
• Experience: Minimum of 2 years of experience in a similar role is required.
• Skills:
  
• Excellent Verbal and Written Communication: Ability to communicate clearly and effectively.
• Customer Service Skills: Friendly and approachable, with a knack for resolving issues.
• Organizational Skills: Strong ability to multitask and manage time efficiently.
• Technical Skills: Proficient in MS Office and office management software.
• Attention to Detail: Accuracy in completing tasks and maintaining records.
• Professional Appearance and Conduct: Maintaining a neat appearance and professional behavior.
• Discretion and Confidentiality: Respecting privacy and confidentiality of information.
• Adaptability: Flexibility to adapt to changing situations and demands.