Medical Superintendent

Role & responsibilities

• Developing, Implementing and monitoring procedures, policies and performance standards for medical, nursing, technical staffs.
• Monitoring the use of diagnostic services, inpatient beds, facilities and staff to ensure effective use of resources and assess the need for additional staff, equipment and services.
• Representing the organisation in negotiations, and at conventions, seminars, public hearings and forums.
• Monitors stocks of equipments, machinery, medicines, Surgical items, dietary articles, milk and prepared foods.
• To take daily rounds-Supervision and attend to patient and staff grievances, inspect drugs for stocks positions of medicines and other items as per requirement.
• To appoint members in respect of various committees and to conduct the meeting.
• To supervise and ensure that all clinical policies and procedures within the hospital, Meets the requirements of licensing or accrediting bodies.
• To Review and respond to any Medical review by state of local surveys, inspections and accreditation and completion of statutory, statistical and annual reports.
• To effectively interface with patients, attendants, internal and external customers.
• To represent the Hospital for all Medico-Legal cases.
• To assume leadership role in ensuring availability of trained medical staffs.
• To assist in ensuring operations within budgeted cost.
• To be well groomed, punctual and adhere to company policies and practices.
• To have complete orientation of integrated management system of hospital.
• To have complete awareness about Disaster Management Programme (DMP) of the hospital.
• To comply with patient safety policy.
• To ensure safe utilisation of equipments and proper waste disposal system
• To demonstrate ability to provide operational oversight to the hospital
• To design, interpret and ensure effective implementation of policies, procedure, administration rules.
• To monitor, participate and collaborate with other disciplines for successful implementation of NABH and other Quality improvement Programmes.
• To comply with the service quality process, environmental and occupational issues and policies of the respective area.
• Manage operations of patient services in the hospital that includes patient patient registration, billing for consultation, diagnostic, radiological or any other billing to the patient.
• Manage the process for admission, transfer and discharge.
• Ensure high level of patient satisfaction through proper service, regular feedback or through process improvement initiatives.
• Ensure all patients and attendants are responded as per protocols on all the issues and concerns to avoid any escalations.
• Ensure operations on the floors/wards are smooth and processes like admissions, transfer or discharge of patents are hassle free. Any issues in the wards from patients or attendants are addressed properly.
• Leading the team of Medical Transcriptionist to ensure timely and accurate transcription of documents like discharge summary. Labs reports, radiology reports or any other official document as per requirement.
• Ensure dietetics requirements are met for each patient and treatment planning is as per diet prescribed. Information pertaining to diet for patients is shared as a process smoothly to F and B.
• Ensure all housekeeping and laundry activities are performed timely and effectively in each shift in assigned area.
• Documentation: Ensure all processes are documented in the form of process flows, detailed descriptions etc in the department manuals.
• Audits and compliance: ensure all processes are run as per compliance and policies laid down under NABH or any other applicable governing body.
• Participate and represent in various internal or external audits as a key member of the hospital management. Participation and representation may not necessarily restricts handling responsibilities for areas only under purview but complete hospital.
• Quality and reports: Ensure timely and accurate generation of all Quality reports.
• Support Centre manager for Key decision making
• Facilitate introduction of new amenities.
• Any other task assigned by management.