HDFC Securities - Application/Production Support Engineer - Troubleshooting (7-9 yrs)

JOB DUTIES AND RESPONSIBILITIES :

1. Responsible for up time & incident management for defined IT applications and make sure that the systems and applications are always working.

2. Administer and manage applications running under LINUX /AIX/Solaris/Windows based systems, including configuration, troubleshooting, and automation.

3. Identifying the root causes of incidents in order to prevent future recurrence

4. Monitor applications & databases for system behavior and analyze performance, Errors / Alerts / Notifications, database connections / blocking processes & resolve issues.

5. Serve as a focal point to communicate, coordinate & resolve application /interface / integration issues with vendors and other teams

6. Responsible for deployment & movement of application code / bug fixes / data patches and release management in Production, SIT and UAT environments in coordination with vendors

7. Execution of O.S and DB patching for the defined IT applications.

8. Work on assigned projects/tasks as assigned by the management and team leader.

9. Conduct regular bug/issue tracker review meetings & coordinate with vendor/BSG for problem resolution and follow-ups

10. Coordinate the review, presentation and release of all SLA deliverable and other documentation pertaining to defined applications

11. Ensure that all team members / Vendor (i.e. Technical Analysts/executives / Programmers) perform the delegated tasks according to set timelines.

12. Preparing Application process documents/ KB documents

13. Assist team in achieving best possible design solution for functional requirements

14. Collection of necessary data for MIS preparation for applications

15. Attending Change Control Board meetings & planning the production movement.

16. Reviewing KB documents & publishing the same to IT Operations Team.

17. Reporting of daily activities to Project Manager, monitor and on need basis escalate issues as appropriate.

TECHNICAL SKILLS :

1. Excellent knowledge in Linux, Unix, Solaris & Windows Operating systems and Applications

2. Good Knowledge in Java ( Middleware - WebLogic, JBoss, Apache Tomcat)

3. Sound Knowledge in RDBMS - Oracle / MSSQL /MYSQL Other and SQL Query

4. Good skills in Linux scripting languages; Shell scripting

5. Basic Networking knowledge, should be able to troubleshoot issues with minimum guidance and support

6. Problem solving skills

7. Awareness / Exposure to BFSI segment would be a plus

SOFT SKILLS :

1. Ability to prioritize effectively and handle shifting priorities professionally

2. Good written and oral communications skills

3. Good inter-personal skills

4. Must possess strong quantitative, and analytical skills

Work Experience :

1. 7-9 years' experience that is relevant in LINUX / UNIX platforms, preferably with BFSI segment; in a high-volume or critical production application environment.

2. Hands on experience in the area of installation, configuration, monitoring and management of Applications & Databases in Linux / UNIX / Solaris systems.

3. Experience in application server log analysis, troubleshooting, management and problem solving.