Hiring Loan Officer - Virugambakkam Hdfc Sales

Dear Applicants,

We are Hiring Loan officers for Tele channel!!

People with good english fluency & additional multilingual languages (Kannada, Malayalam, Telugu) with Tamil is preferred.

Note - Only Tamil speaking candidates are not eligible to apply

Freshers & Experience both male & female can apply.

Interested Send Cv to nsivagami@hdfcsales.com

Do refer people who explores a career opportunity !!

Role & responsibilities

Designation: Loan Officer - Lead Management System

Role/Functional Area: Tele Sales

Location: Chennai HDFC Sales, 4th Floor No 112/4 , Kaliamman Koil Street Virugambakkam
Chennai 600092 Landmark - Above SBI Bank (Chinmaya Branch)

Experience: 0-4 years

CTC - Salary + Lucarative Incentives and Benefits such as Gratuity, Medical Health Insurance,
PF , ESI , Promotions & growth

Roles & Responsibilities:

• Prospecting with suspect leads. A suspect is a person who has still not decided on taking a loan.
• Converting a suspect to a prospect. This involves the following: - Establishing contact with the prospect, this could involve several calls and may need a call at a time beyond office hours. - This will also involve making calls at different times in order to achieve success. - Need analysis - Eligibility profiling - Setting up an appointment - Follow up with the prospect post every meeting with the sales officer until conclusion
• Basis feedback from the prospect, seek interventions from the senior sales resource or by your own-self in satisfying customer needs with the objective of converting the prospect to a customer.
• Responsible for conversion of suspects to prospects to customers.
• Provide support to the sales team in increasing conversions by: - Prompt calling to all suspects / prospects - Timely follow up with all prospects - Cordial relationships with the sales officer mapped, collaborating with the sales officer in providing feedback, seeking feedback from him on your performance
• Responsible for complete knowledge of company products and policies as well as those of competition.
• Responsible for quality of the conversation, which entails the following: - Accuracy - Product Knowledge - Appraisal Skills - Punctuality & TOS - TAT commitments
• Ability to handle objections.
• Updating the software. One must capture their conversation with the customer effectively such that a third person is able to carry on the conversation with the customer where they left off.
• Generating References: The quality of conversation and ability to connect with the customer is also reflected in the number of references that they generate.
• Providing market feedback to the supervisor: It is important to share with ones supervisor any trends that one comes across whilst speaking to a prospect. Examples could be objections from prospects regards the processing fee being charged by us vis-àvis the same being charged by a specific competitor.

Desired Candidate Profile:

• Candidate must be a graduate from any stream / Undergraduate with excellent communication skills & at least 1yr tele-calling experience
• Relevant work experience in sales, marketing, promotions or telemarketing
• Candidates from banking and insurance background are preferable
• Proficiency in relevant computer application

Regards

HDFC Sales HR