COP Processing Officer at Hdfc Bank Chennai

Role & responsibilities

Officer Processing - performs the important function of tracking the business-critical activities and reporting the same as desired by the Management. The position liaises with the back-end teams of Product to obtain updates / dump on business and accordingly publishes MISs to the team, to the top management. He/She is also responsible to maintain Dashboard and share it with the Management and on a monthly basis, besides publishing hourly, daily MISs on the Channels business and operations.

Job Responsibilities(JR) : 6 8 Areas 

Actionable (4-6)

Prepare and Publish MISs on all areas of the Channels operations

• Preparing Dashboard which is maintained as a quick snapshot containing every detail right from manpower count / productivity / product-wise volumes / cost / income / profitability / attrition etc…, and the same is shared with the Business Head and senior management.
• Preparing Score Card of all RM / TM / UH / RH providing a clear update on performance as is on various performance parameters
• Preparing Productivity MIS: Rolls out a monthly productivity report highlighting performance peaks and gaps, product-wise location-wise
• Contest, Daily & Hourly MIS updates: In addition to the above, also prepares several MISs to track the session wise and daily updates on business
• Analyzing huge data base and extracting business pertaining to the channel for preparing the business performance of the channel.
• 1Product Dump & Use File Reconciliation: Highlight & Track Missing business & arrange for credit following up with respective product.
• Lead Management: Downloading leads from CRM & share the MIS & Lead status with Channel.
• Preparing Adhoc MIS required by top management like preparing data for presentation, coordinating with regions to get the status of Insurance audit cases, Preparing masters.

Requirement:

MIS

Knowledge in Excel, PowerPoint, MS Office

Communication must(Tamil, English & Hindi)