Authoriser - Gold Loan Operations (Retail Asset Operations)

Job Description -

Loan against Gold Jewelry operations - • Loan Application Form checking as per laid down guidelines. • Know Your Customer checking as per banks KYC Policy. • To conduct sample checking & valuation of jewelry by valuer. • Ensure proper inputting of data in Loan Origination System. • To generate repayment schedule and payment detail updation as per Straight Through Process/Non-Straight through Process. • Proper storage of Gold packet as per defined guidelines. • To manage all vouchers and records as per laid down guidelines. • Timely processing of all records in the RMS/Archival system as per laid down guidelines. • To liaise with Record management Agency for storage/retrieval of records. • To ensure system Security. • Investigate customer complaints and analyze, send response and resolve the same under intimation to seniors. • Liaison with internal customers for resolution of issues. • Suspense/General Ledger accounts monitoring. • Store all security documents, instruments, etc. in FRFC under dual custody. • To convert customer on digital platform.