Hiring Collections Manager For Hdfc Bank - AP & TS

Role & responsibilities

• Manage and deliver optimum performance in terms of Recovery, recovery rate and optimum utilization of field resources to increase efficiencies on the assigned portfolio.
• Define and review collection strategies for the portfolio managed.
• Monitor and review collections team to achieve set targets
• Achieve the monthly and annual recovery numbers as per targets set.
• Grow the Recovery rate as percentage of portfolio as per target given on a monthly basis.
• Ensure that the agency resources are optimally used wrt the number of visits, contacts, ptp conversion ratio etc.
• Collection Efficiency has to be tracked, monitored and improved consistently over the Baseline targets published on an ongoing basis.
• Ensure the work flow is planned and all the necessary interventions are actioned to achieve the Baseline in order to improve Collection Efficiency.
• To ensure follow up is done as per the laid down process wrt to allocation for Bank Officers.
• To ensure Branch liaising is recorded through trails and capture of correct action code for monitoring and reporting purpose.

Preferred candidate profile

• Must be a Graduate
• Should have collections experience
• Sufficient hands on work experience of min. 2 years and above in financial industry
• Should have managed a team of agencies staff/outsourced staff demonstrating high level of competence. 
• Should be mature enough to handle customer and agency executives/vendors pressurized situations and ensure targets /deadlines 
• Should be mature enough to handle people in pressurized situations and ensure targets /deadlines met.
• Should possess good communication skills
• Should be able to handle deadlines and compliance items
• Should be good on follow up and accomplishment of targeted achievements