We Are Hiring - Virtual Care - Team Manager- Ahmedabad, Hdfc Bank

Role & responsibilities

* Virtual Care -Team Mgr-Outbound Customer Care

Responsible for managing a team & ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers.

• Review the Outcalling process to Customers for clarifying customer queries on transaction declined due to card control not enabled, Renewal and upgrade customers for welcome call/feature enforcement
• To ensure team meets the defined benchmarks on service experience, call handling time, quality, revenue generation through cross sell of products…etc parameters are met consistently, including the call productivity standard
• Ensure team meets zero defects processing of all customer requests
• Ensure team meets complete and accurate resolution within the defined TATs.
• Ensure team meets required process compliance as per the set Audit and SQ guidelines.

Preferred candidate profile

• Graduate
• Good Team spirit
• Interpersonal skill
• Good communication skill
• Proactive & focused approach
• Banking Product & Process Knowledge
• Influencing Skills / interpersonal skills

Interested candidates are requested to share CV on nehal.vagadiya@hdfcbank.com or apply on this job

Regards

Nehal Vagadiya

HR - HDFC Bank.