Walkin Drive- EMT Officer Cards & Non Cards- Coimbatore

Role & responsibilities:

1.Respond to customer first contact resolution mails received at designated Credit Card team ID as per agreed business TAT

Responsible to identify NFTR cases and follow up with the concern business unit for adequate resolution

2.To ensure 100% adherence to laid down process while responding to customer mails Responsible to provide complete and accurate resolution to customers, to achieve the overall objective of Customer satisfaction.

3.To identify request received from customer for charges waiver and raise request in CBCI system as per grid.

Requirement:

Good communication Needed

Email Management experience Preferable