HCL Tech - Walkin Drive For Bereavement Support Unit

HCL Tech - Hiring for Bereavement Support Unit on 16 Jan 25 to 17 Jan 25

Designation: Senior Analyst

Experience: 5 years to 7 years

Educational Qualification: Graduate in any stream (preferably in Commerce/Finance).

*Engineering graduates will not be considered*

Shift: UK/ Rotational Shift (MUST BE COMFORTABLE WITH ROTATIONAL SHIFT)

Mode of interview: Walkin

Date: 16 Jan 25 to 17 Jan 25

Timing: 11:30 AM to 3:00 PM

Contact HR: Nandhinee

Work Location: Navallur

Interview Location: HCL Technologies Ltd. ETA 3- Techno Park, Special Economic Zone, 33, Rajiv Gandhi Salai, Navallur Village and Panchayat, Thiruporur Panchayat Union, Navallur, Tamil Nadu 603103
Must Have skillset:

1. Graduate in any stream (preferably in Commerce/Finance).
2. Must have SME experience
3. 4+ year of experience in Banking/Financial services especially in Bereavement Financial Services preferred.
4. Excellent communication skills and attention to detail.
5. Strong analytical skills and good comprehension of English.
6. Familiarity with MS Office (Word, Excel, etc.).

Candidate must have all the above mentioned skillset especially should have Bereavement Financial Services experience.

Key Responsibilities:

1. Process bereavement-related cases from initiation through to resolution, ensuring accurate and timely execution of tasks.
2. Validate and amend application details related to deceased accounts, ensuring compliance with policies and procedures.
3. Provide feedback to the team on potential improvements in processing quality.
4. Respond to escalations and support emails or phone calls in a professional and empathetic manner.
5. Collaborate with team members to ensure all customer requests are addressed within service level agreements (SLAs).
6. Assist in training new team members on policies and procedures.
7. Maintain detailed records of case progress and provide management with timely updates.
8. Ensure that compliance standards and quality measures are maintained in all tasks.

Perks:

Cab facility is Available (Home pickup & Drop), we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.