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192 HDFC Bank Jobs

Infiniti Relationship Manager - Bangalore - Interview on 04th March'25

6-11 years

₹ 10 - 20L/yr

Bangalore / Bengaluru

1 vacancy

Infiniti Relationship Manager - Bangalore - Interview on 04th March'25

HDFC Bank

posted 4d ago

Job Description

Greeting from HDFC Bank!!


We have urgent opportunity of RBB-Infiniti Relationship Manager base across Bangalore

Job Locations: Bangalore - Indiranagar


Note: Candidates having 5+ years experience in Banking and Wealth Management need to apply.


Job Name PA (Business Unit) - RBB-Infiniti Relationship Manager

Job Title RBB-Infiniti Relationship Manager

Business Unit (PA) : Retail Branch Banking

Team : Retail Branch Banking

Reports to (job) :Branch Manager/ Head Relation Banking


Job Fn : Sales & Portfolio Management Role Type: IC

Job Purpose

Responsible for including Ultra-HNI customers into the Infiniti programme and offering them a superior customer experience to enhance the profitability of the relationship by increasing the Total relationship value (TRV) size, Penetration of the right income products, acquiring family a/cs, retaining and enhancing the relationship. The RM is also responsible for acquiring new to Bank Infiniti / Imperia relationships.

To be a one point contact for all his financial needs and services, thus enhancing current relationship value and wallet share which will further increase profitability from these relationships.

Key Responsibility Areas : 6 8 Areas


Activities

HNW Portfolio Management (Acquiring, Enhancing, Deepening and Retention)


  • Liaising with PB/ Preferred RM / Imperia RM to flag eligible customers from Classic/ Preferred/ Imperia portfolio
  • Acquire new customers who meet product criteria on Total Relationship Value (TRV)
  • Regular interaction with the customer to build rapport to understand and update the profile.
  • Enhance the Overall value/book size of the portfolio
  • Priority servicing of the customers
  • Maintain the overall quality/ Customer experience / hygiene parameters of the portfolio
  • Cross selling products of the bank based on the customer need
  • Joint calls being done along with Supervisor as per defined process on regular basis
  • Advisory / Wealth services to be offered based on the requirement in coordination with Wealth.
  • Attrition control of customers
  • Achieving MTD and YTD Revenue Targets

  • Operations, Marketing & Processes

  • Error free documentation for all account opening and all customer instructions (Stop payments, FD Closure, etc)
  • Ensure KYC / AML norms are adhered to at all points of time
  • Ensure that 5-S norms are adhered to for individuals workstation

  • Increase in wallet share

  • Look for opportunities to cross sell any other product of the Bank, to ensure that HDFC Bank is a one stop shop & solution for all banking needs of the Imperia Customer
  • Acquire entire family banking relationship and addition to existing groups
  • Sales to family members and associates (all network)
  • Ensure that optimal levels of Income generating Product Group Holding (IPGH) is reached

  • Product Penetration & contribution towards focused product

  • Ensure that an optimal level of Income generating Product Group Holding (IPGH) is reached.
  • Enhance client's Customer To Group (CTG) level

  • Customer Service

  • Ensure quality customer service is delivered. All customer queries and complaints are being resolved within TAT.
  • Customer is informed about any regulatory or process change. Keep the customer updated on program features.
  • Ensure timely customer communication on requests and concerns raised.
  • Proactive complaint management through feedback from customers.
  • Promoting all direct banking channels and ensuring that the customer is utilizing the same
  • Ensuring that customers are introduced to the Wealth RH/ RBH / BM and SRM (PBA in case of a non PSO branch) so that there is back up when the customer visits the branch and the RM is out
  • Ensure smooth transition of handover/takeover of the portfolio to avoid customer inconvenience

Educational Qualifications


Key Skills

  • Post-Graduation

Certifications:

  • AMFI Certification
  • IRDA Certification
  • NCFM Certification (Optional)
  • Customer Relationship Management Certifications (from IIM – B)

  • Sales and Influencing Skills
  • Banking Product & Process Knowledge
  • NRI Product and Regulatory Knowledge
  • Planning and Organizing Skills
  • Good Communication skills
  • Financial planning and customer relationship management
  • Knowledge of Competition & Current trends in financial Industry
  • Proper grooming and attire

Experience Required:

  • Minimum experience in years – 5 to 10
  • Exposure to Portfolio Management segment (Imperia / Infiniti)

Major Stakeholders (intra team and cross functional stakeholders, who would need to be interacted with for discharging duties)

  • Customers
  • Branch Banking Team
  • Operations
  • Product Team
  • Asset Team
  • Treasury
  • Credit
  • Life / General and Health Insurance Partners
  • AMC’s
  • HDFC Securities
  • Wealth
  • HNW Product Team
  • Digital banking team

Notes (Any specifications – apart from all mentioned above, to be communicated for the role)

Please share updated resume on abhaikumar.srivastava@hdfcbank.com with following details


Current CTC :

Expected CTC :

Current Location :

Preferred Location :

Notice Period to join :


Note: Candidates having 3+ years experience in Banking and Wealth Management need to apply.


Interested candidates directly walk-in at

HDFC Bank , 548/D Maruthi Mansion, CMH Road Indiranagar, Bangalore 560038 (Branch Code - 184 )

Interview Drive Date: 04th March'25 (Tuesday)

Timing - 03:00 PM to 05:00 PM

Concern Person : Abhai Srivastava (HR Team)

Warm Regards,

Abhai Srivastava

Talent Acquisition Partner RBB South2

abhaikumar.srivastava@hdfcbank.com


Employment Type: Full Time, Permanent

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HDFC Bank Interview Questions & Tips

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Top HDFC Bank Relationship Manager Interview Questions

Q1. 1.WHAT IS SPECIAL OF UR HOME TOWN 2.Who is Main compitetor with us and which products...3.what is main business in your area and its functio ... read more
Q2. If a client comes to take a loan & he haven't got any type of documents with him (primary or secondary), how will you deal with him? &am ... read more
Q3. At this current situation , what is your view for overall economic market
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What people at HDFC Bank are saying

3.8
 Rating based on 2k Relationship Manager reviews

Likes

Hdfc bank is very good bank their culture is very good bank policy very good management people are very nice

  • Skill development - Excellent
  • +3 more
Dislikes

After 300 km for five years i am out my house who give oil get proposition and closed to home anther think not old Boyes don't given any value, holidays are not available properly .work should be viewed according to location

  • Salary - Bad
  • +1 more
Read 2k Relationship Manager reviews

Relationship Manager salary at HDFC Bank

reported by 6.2k employees
₹2 L/yr - ₹12.5 L/yr
38% more than the average Relationship Manager Salary in India
View more details

What HDFC Bank employees are saying about work life

based on 39.8k employees
59%
44%
51%
99%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

HDFC Bank Benefits

Job Training
Health Insurance
Soft Skill Training
Work From Home
Team Outings
Cafeteria +6 more
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HDFC Bank Bangalore / Bengaluru Office Location

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Bengaluru Office
HDFC Bank, Opp. Indian Oil Petrol Pump, KEB Colony, 1st Stage, BTM Layout 1 Bengaluru
Karnataka 560029

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