Customer Support Executive

Role & responsibilities

• Handle customer inquiries via phone calls, emails, or chats to resolve their concerns and provide timely solutions.
• Provide accurate and efficient resolutions to customers' issues related to products/services offered by the company.
• 1-5 years of experience in BPO/Call Centre environment with a focus on Inbound Voice Process or similar roles.
• Take ownership of customer issues.
• Troubleshoot problems and drive resolutions.
• Escalate unresolved issues to relevant internal teams.
• Collect prompt and accurate customer feedback.
• Document knowledge as solution articles.

Preferred candidate profile

Only Female candidate can apply

Location:- Thane

Experience should be minimum 1 Year

Graduation Mandatory