Gold Loan Executive

Job description

Job Role :-

• Coordinate with branch sales team and support BSM, SMs for lead conversion.
• Tele-calling / follow up on leads given by sales team and Corporate office.
• Coordinate customer walk in branch. Explain product details to customer and suggest scheme based on need analysis.
• Conduct self gold valuation and inform gold loan amount. Manage external gold valuation process i.e. interacting with valuator making sure that the process is followed.
• Update valuation details in system i.e. Gold portal and loan booking system • Ensure loan processing completed within stipulated TAT.
• Follow up with delinquent customer and ensure that customer does not cross 30 DPD bucket • Follow up with customer for timely interest collection.
• Gold loan file disbursal in system (this could be done by BOM for most Branches) • Custody of gold packets in the office, record it as per process.
• Raise Payment Request / Cheque Disbursement, record it as per process • Arrange to send the complete file to COPS as per process.
• Manage Related MIS, interface with COPS, regional teams as might be required.
• Co-ordinate with central telecalling team for collections / follow up for payments from overdue borrowers.
• Customer Support / Service as required.

Key Responsibilties :-

• Sales process management in FMCG/ Direct sales company
• Understanding of gold process understanding ,KYC Knowledge & Sales process
• Gold loan Sales process & BTL Marketing • Process understanding ,KYC Knowledge ,Understanding of the documentation required, Product /Competition Knowledge

Mandatory skills :-

Graduate with Minimum 1-6 yrs experience.

Experience in collection and auction will be preferred.

Min 2 years experience in gold valuation at gold loan NBFCs.

Interested candidate can share resume on suvarna.chiplunkar@hdbfs.com