HCP Wellness - Client Coordinator (2-5 yrs)

Profile:

- We are looking for a Client Coordinator for New Product development to join our growing Cosmetic & Ayurvedic Manufacturing & Nutraceuticals Company to create and nurture long term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.

- In this role, you should be an excellent communicator who's able to grasp customer needs and brainstorm ways to fulfil them. If you also have a background in Customer Service and Knowledge of working in same industry, we'd like to meet you.

- Your goal will be to help us safeguard our revenue and retain our customers.

Responsibilities:

- Build Relationships with Key Employees among Customers

- Create Plans to Address Clients' Business Needs

- Advise Clients on Creating Profitable Processes

- Schedule Regular Meetings with Customers to Ensure they Are Satisfied

- Act as Point Of Contact for Complaints and Escalate Issues As Appropriate

- Help Sales Team Up-Sell or Cross-Sell Services and Products

- Ensure Both the Company and Clients Adhere To Contract Terms

- Study Competition to Find New Ways to Retain Customers

- Collaborate With Internal Teams (E.G. Sales, Planning, Senior Management) To Address Customers' Needs

- Handling Inquiries coming on company portals & helps to achieve team target.

- Coordinate internal resources and third parties/vendors for the flawless execution of projects

- Ensure that all projects are delivered on-time, within scope and within budget

- Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility

- Ensure resource availability and allocation

- Develop a detailed project plan to track progress

- Use appropriate verification techniques to manage changes in project scope, schedule and costs

- Measure project performance using appropriate systems, tools and techniques

- Report and escalate to management as needed

- Manage the relationship with the client and all stakeholders

- Perform risk management to minimize project risks

- Establish and maintain relationships with third parties/vendors

- Create and maintain comprehensive project documentation

Requirements:

- Experience: 2+ years

- Proven track record of meeting and exceeding targets

- Background in customer service; industry knowledge is a plus

- Experience tracking relevant KPIS (e.g. customer satisfaction)

- Proficient in MS office, with working knowledge of CRM

- A customer-oriented attitude

- Excellent communication and negotiation skills

- Problem-solving aptitude

- Ability to work well with a team

- Have technical knowledge in cosmetics & business management